Mohit Kumar
Gurgaon
Summary
Efficient Process Associate with comprehensive understanding of business process improvement and workflow management. Experienced in streamlining processes to enhance efficiency and productivity, utilizing expertise in data analysis and problem-solving abilities. Demonstrated success in contributing to team objectives, driving process enhancements and delivering high-quality results consistently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Process Associate
IGT Solutions pvt ltd
Gurgaon
05.2024 - 01.2025
- Delivered excellent customer service and managed the needs of customers via communication channels such as email,chat and phone.
- Supported combination of airlines products such as flights,hotels and other activities inorder to support the business needs.
- Professionally handled high volume of inquiries from customers and clients.
- Met the individual KPI's and team goals.
- Understood and delivered business strategies and improved customer services through the execution of self-service.
- Continuously identified work process improvements.
- Collaborated and communicated effectively with team managers.
- Performed office-based administrative duties whenever needed.
- Demonstrated high degree of integrity and confidentiality such as customer information all the time.
- Took ownership of issues and concerns of customers,including operational issues,ticket pricing,invoice queries etc.
Process Associate
IGT Solutions pvt ltd
Gurgaon
08.2022 - 10.2023
- Delivered excellent customer service and managed the needs of customers via communication channels such as email,chat and phone.
- Supported combination of airlines products such as flights,hotels and other activities inorder to support the business needs.
- Professionally handled high volume of inquiries from customers and clients.
- Met the individual KPI's and team goals.
- Understood and delivered business strategies and improved customer services through the execution of self service.
- Continuously identified work process improvements.
- Collaborated and communicated effectively with team managers.
- Performed office-based administrative duties whenever needed.
- Demonstrated high degree of integrity and confidentiality such as customer information all the time.
- Took ownership of issues and concerns of customers ,including operational issues,ticket pricing,invoice queries,booking issues etc.
Education
Bachelor of Arts - Economics
Kirori Mal College,University of Delhi
Delhi,India06-2017
Associate of Arts - Humanities
Rishikul Vidyapeeth
Sonepat,India05-2014
High School - Arts,Science And Commerce
Christu Jyoti Convent High School
Baghpat,India05-2012
Skills
- Excellent command in spoken and written English
- Proficient in Hindi speaking and writing
- Personality traits- Good attitude,enthusiastic,trustworthy,ethical and goal focused
- Customer service skills- Attentiveness,empathy,patience,consistency,persuasion,immaculate,telephone manners and communication skills
- Analytical thinking and problem-solving skills
- Stress tolerance and able to work under pressured environment
- Complaint resolution
- Problem identification
- KPI achievement
- High-volume handling
- Integrity maintenance
- Client relationship management
- Business strategy execution
- Team collaboration
- Process improvement
Affiliations
- Gardening,Football,Running
Languages
Hindi
First Language
English
Advanced (C1)
C1
Accomplishments
- Employee of the month twice
- Customer hero award
Certification
- CCC-Course on Computer Concepts
Timeline
Process Associate
IGT Solutions pvt ltd
05.2024 - 01.2025
Process Associate
IGT Solutions pvt ltd
08.2022 - 10.2023
Bachelor of Arts - Economics
Kirori Mal College,University of Delhi
Associate of Arts - Humanities
Rishikul Vidyapeeth
High School - Arts,Science And Commerce
Christu Jyoti Convent High School
Similar Profiles
R Anup NairR Anup Nair
Process Associate at IGT Solutions Pvt ltdProcess Associate at IGT Solutions Pvt ltd
Anup ChandranAnup Chandran
Technical Consultant / ServiceNow Project Manager & Scrum Master at IGT Solutions Pvt LtdTechnical Consultant / ServiceNow Project Manager & Scrum Master at IGT Solutions Pvt Ltd
Ravi ShankarRavi Shankar
Quality Analyst at IGT Solutions Pvt LtdQuality Analyst at IGT Solutions Pvt Ltd
KARISHMA RAWATKARISHMA RAWAT
Senior AML/KYC Analyst at KPMG Global Services Pvt LtdSenior AML/KYC Analyst at KPMG Global Services Pvt Ltd
Rohit SharmaRohit Sharma
Assistent Consultent at Tata Consultancy ServiceAssistent Consultent at Tata Consultancy Service