MOHIT KUMAR SHARMA
Prayagraj
Summary
Dynamic Production Support Engineer with Wiped Technologies, skilled in incident resolution and performance tuning. Proven ability to enhance system reliability and optimize SQL queries. Passionate about leveraging Microsoft Azure and ITIL Operations to drive productivity improvements and deliver exceptional support in fast-paced environments. Enthusiastic about continuous learning and collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Production Support Engineer (US Bank Project)
Wiped Technologies India Pvt. Ltd.
Coimbatore
05.2022 - 04.2025
- Delivered Level 2, 24/7 production support for Azure-based ELZ, EDM, GTS automation, ESS, and mortgage applications.
- Monitor system health, and perform daily availability and performance reporting against SLA.
- Execute Autosys job schedules, monitor Informatica PowerCenter workflows, and resolve failures proactively.
- Administered Linux/Unix servers via PuTTY, manage Windows services, and coordinate service restarts and patch Windows.
- Perform SQL troubleshooting using SQL Developer, and collaborate with DBAs to optimize queries.
- Drive incident resolution through ServiceNow, and document root-cause analyses in Confluence.
- Liaise with development, business teams, and external vendors on defect fixes and release activities.
Intern
SAKSHAM 4.0 Virtual Internship Program (National Productivity Council, Govt. of India)
08.2021 - 09.2021
- Completed a six-week virtual internship on productivity improvement frameworks and digital transformation practices.
Cybersecurity Intern
SafeHouse Tech
Gurugram
06.2021 - 07.2021
- Supported cybersecurity assignments covering VAPT fundamentals, cloud security, cyber forensics, and social media crime investigations.
- Gained hands-on with vulnerability assessment tools; documented findings and best-practice recommendations.
Education
Bachelor of Computer Applications -
ITM University
Gwalior, India07.2022
Skills
- Problem Solving and Analysis
- Root cause investigations
- Incident triage
- Performance tuning
- Knowledge-base documentation
- Microsoft Azure
- Terraform fundamentals
- ITIL Operations
- Incident & Change Management
- ServiceNow
- Confluence
- Linux / Unix Admin
- Windows Server Admin
- PuTTY
- SQL Developer
- Informatica PowerCenter Monitor
- Hadoop Ecosystem
- Autosys
- Azure Automation
Certification
- Azure: AZ-900: Microsoft Azure Fundamentals
- DP-900: Microsoft Azure Data Fundamentals
- ITIL: Foundation (L1)
- Cloud Admin: Cloud PaaS – Azure (L2)
- Cloud Azure Admin (L1)
- Cloud Infra Admin (L1)
- OS & Networking: Windows Server Admin
- Unix Admin
- Networking Admin
- HO Networking – EXT Catapult Networking (L2)
- Other: Microsoft Technology Associate (MTA)
Current Learning
AZ-104: Microsoft Azure Administrator (in progress)
Hobbies and Interests
- Travelling
- Playing Cricket
- Reading Books
Technical Toolkit
Linux / Unix Admin, Windows Server Admin, PuTTY, SQL Developer, Informatica PowerCenter Monitor, Hadoop Ecosystem, ELZ & EDM components, Autosys, Azure Automation (runbooks, CLI), ServiceNow, Confluence
Core Skills
Root-cause investigations, Incident triage, Performance tuning, Knowledge-base documentation, Microsoft Azure (ELZ, EDM, GTS Automation, ESS, MLZ), AZ-900, DP-900 certified, Terraform fundamentals (self-study), ITIL Operations, Incident & Change Management, ServiceNow, Confluence
Accomplishments
- Received client appreciation from Mortgage for Providing detailed closure notes that helped to identify trends and create problem tickets
Timeline
Production Support Engineer (US Bank Project)
Wiped Technologies India Pvt. Ltd.
05.2022 - 04.2025
Intern
SAKSHAM 4.0 Virtual Internship Program (National Productivity Council, Govt. of India)
08.2021 - 09.2021
Cybersecurity Intern
SafeHouse Tech
06.2021 - 07.2021
Bachelor of Computer Applications -
ITM University
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