Mohit Kumar Srivastava
Ghaziabad,UP
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Service Desk
Diverse lynx India private limited
01.2025 - Current
- Client Name: TCS India Ltd.
- Client Location: TCS Yamuna Sector 135 Noida.
- Mentored junior staff, fostering a collaborative and high-performance work environment.
- Analyzed workflow processes, identifying areas for optimization and cost reduction.
- Coordinated cross-functional teams to achieve strategic objectives and deliverables.
- Facilitated regular performance reviews, providing constructive feedback for employee growth.
- Developed training programs to elevate skills and knowledge within the team.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Senior Analyst
HCL technologies Pvt ltd.
04.2022 - 12.2024
- Collaborated with IT security teams to enforce policies related to software deployment and compliance standards.
- Resolved technical issues promptly, minimizing impact on end-users and maintaining high levels of customer satisfaction.
- Conducted regular audits of software licenses to ensure compliance with legal requirements.
- Streamlined software deployment processes to ensure timely delivery and installation across the organization.
- Installed and configured network printers and other peripheral devices.
TECHNICAL ANALYST - EUC
Progressive InfoTech Pvt ltd.
08.2015 - 04.2022
- Managing users, computers and groups in AD.
- Managing user access management through AD.
- Handling software updates through SCCM.
- Managing independent site.
- Managing vendor relationships.
- Managing user accounts and giving share & security level permissions.
- Responsible for configuring & troubleshooting Microsoft outlook accounts.
- Responsible for the installation of software's like antivirus, MS-office, adobe & acrobat reader etc.
- Responsible for maintaining & troubleshooting network printers.
- Responsible for troubleshooting Internet issues.
- Responsible for troubleshooting Microsoft windows issues.
- Responsible for the installation of operating system windows 7 and Windows 10.
- Responsible for tracking hardware and software Inventory.
- Work with Other IT team members regarding new branch builds and upgrades.
- Resolutions of any issues within the SLA set.
- Installing and Configuring 3rd party software.
Education
MBA - IT
Punjab Technical University
01.2013
Jetking certified hardware & networking Professional - undefined
Jetking
01.2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- Microsoft Certified Professional (MCP)
- Azure Fundamentals (AZ-900)
- Azure Administrator Associate (AZ-104)
LANGUAGES
English
Hindi
HOBBIES AND INTERESTS
- Listening Music
- Net Surfing
- Reading Newspaper
DISCLAIMER
I hereby declare that the above information furnished is true to the best of my knowledge and belief. Place: Ghaziabad Name: Mohit Srivastava
Timeline
Senior Service Desk
Diverse lynx India private limited
01.2025 - Current
Senior Analyst
HCL technologies Pvt ltd.
04.2022 - 12.2024
TECHNICAL ANALYST - EUC
Progressive InfoTech Pvt ltd.
08.2015 - 04.2022
Jetking certified hardware & networking Professional - undefined
Jetking
MBA - IT
Punjab Technical University