Mohit Kundnani
Bengaluru
Summary
As a seasoned Director of Operations with over 20 years of experience in the field, I have a proven track record of successfully managing and optimizing business operations for maximum efficiency and profitability. My biggest achievement was implementing new processes and strategies that led to a 20% increase in company revenue within the first year. With a strong attention to detail and excellent leadership skills, I excel at overseeing large teams and ensuring all organizational goals are met. My ability to analyze data, identify areas for improvement, and implement effective solutions has resulted in significant cost savings for previous employers. I am also highly skilled in project management, budgeting, and resource allocation. With my strong work ethic and dedication to achieving results, I am confident in my ability to drive success for any organization as a Director of Operations.
Overview
22
22
years of professional experience
Work History
Director Of Operations
EFFICACY GLOBAL SALES SOLUTIONS
07.2022 - Current
- The Director of Operations in an EdTech company leads strategic planning, execution, and management of daily operations to align with business goals. Responsibilities span business operations, growth, budget management, and partner relations. Key duties include:
- Business Operations: Streamlining processes, setting performance metrics, and ensuring compliance.
- Course & Instructor Sourcing: Identifying quality courses and educators.
- Contract & Budget Management: Overseeing vendor/customer contracts and managing budgets for tech and training.
- Customer Engagement: Driving retention through effective support and communication.
- Growth & Development: Running marketing tests, generating leads, and boosting user engagement.
- Team Leadership: Managing teams across LMS, tech infrastructure, and support.
- Cross-Functional Collaboration: Working with product, marketing, and sales teams.
- Data & Innovation: Leveraging analytics and staying current with EdTech trends.
Construction Administrator
High Tech
07.2020 - 05.2022
- As a Construction Administrator at High Tech in India from January 2020 to May 2022, I was responsible for overseeing and coordinating all administrative tasks related to construction projects. This included managing project documentation, tracking project progress, and ensuring compliance with company policies and procedures. With my strong attention to detail and organizational skills, I helped streamline processes and improve overall project efficiency.
- Managed project documentation
- Tracked project progress
- Ensured compliance with policies
- Streamlined processes for efficiency
Founder
Advansity Tech
07.2017 - 01.2020
- As the founder of Advansity Tech in India, I was responsible for leading a team of talented individuals to create and develop innovative software solutions for various clients. My role involved overseeing all aspects of the company's operations, from project management to financial planning. Through my leadership and technical expertise, we were able to achieve significant growth and establish a strong reputation in the industry.
- Responsibilities and Achievements:
- Led a team of 250+ employees
- Developed and implemented business strategies
- Established partnerships with international clients
Sr. Operations Manager
Vivid Lifestyle
07.2016 - 06.2017
- As the Sr. Operations Manager at Vivid Lifestyle in India from July 2016 to December 2017, I was responsible for overseeing the daily operations of the company and ensuring the smooth functioning of all departments. I worked closely with the executive team to develop and implement strategies to increase efficiency and productivity.
- Managed a team of 50+ employees
- Streamlined processes resulting in 20% increase in productivity
- Reduced operational costs by implementing cost-saving measures
- Developed and maintained relationships with vendors and clients
- Conducted regular performance evaluations and provided feedback to employees
- Oversaw inventory management and procurement processes
- Coordinated with marketing team to plan and execute promotional events
Deputy Manager
Expert Source (SPANCO)
03.2013 - 10.2015
- As a Deputy Manager at Expert Source (SPANCO) in India from March 2013 to October 2015, I had the opportunity to lead and support a team in delivering exceptional services to clients. During my time at the company, I gained valuable experience in project management, team building, and client relations.
- Managed team of 30+ employees
- Oversaw project timelines and deliverables
- Conducted performance evaluations for staff
- Developed strong relationships with clients
- Successfully increased customer satisfaction rates
- Implemented new strategies to improve efficiency
- Trained and mentored new team members
- Coordinated with senior management on business initiatives
Assistant Manager Operations
Spanco BPO (Respondez)
07.2011 - 02.2013
- As an Assistant Manager Operations at Spanco BPO (Respondez) in India, I was responsible for overseeing the day-to-day operations of the company's call center. This role allowed me to utilize my leadership skills and experience in the BPO industry to ensure efficient and effective service delivery. I was also able to contribute to the growth and success of the company during my time there.
- Managed call center operations
- Utilized leadership skills to guide team
- Ensured efficient service delivery
- Contributed to company growth
Assistant Manager Operations
Respondez (Spanco Europe Ltd)
03.2011 - 06.2012
- As the Assistant Manager Operations at Respondez (Spanco Europe Ltd) in the United Kingdom from March 2011 to June 2012, I played a crucial role in overseeing daily operations and ensuring efficient delivery of services. With my strong leadership skills and attention to detail, I helped drive the company towards success and growth.
- Managed team of 25+ employees
- Developed and implemented process improvements
- Ensured high quality customer service
- Conducted performance evaluations for staff
- Oversaw budget and resource allocation
Project Leader Operations
Respondez
03.2010 - 02.2011
- As the Project Leader Operations at Respondez, India, I was responsible for overseeing all operations and ensuring the successful completion of projects. With my strong leadership skills and attention to detail, I successfully managed a team of employees and maintained efficient communication with clients to ensure their satisfaction.
- Managed team of employees
- Oversaw project operations
- Maintained client satisfaction
- Strong leadership skills
Project Leader Operations
Respondez
08.2008 - 02.2010
- As a Project Leader Operations at Respondez, India, I was responsible for managing and overseeing various projects within the company. My role involved coordinating with different departments, analyzing project requirements, and ensuring timely delivery of high-quality results.
- Led project teams to successful completion
- Ensured efficient resource allocation
- Implemented process improvements
- Conducted regular project status meetings
- Developed and maintained project plans
- Communicated project updates to stakeholders.
Team Leader Operations
Zenta Pvt Ltd
01.2005 - 08.2008
- As a Team Leader Operations at Zenta Pvt Ltd, India, I have successfully managed and supervised a team of 20+ employees in various operational tasks. My role involved overseeing day-to-day operations, ensuring efficient workflow, and maintaining high-quality standards. I also collaborated with cross-functional teams to develop and implement process improvements, resulting in increased productivity and cost savings.
- Supervised a team of 20+ employees
- Maintained high-quality standards
- Developed and implemented process improvements
- Collaborated with cross-functional teams for efficient workflow
Customer Service Executive
Zenta Pvt Ltd
09.2003 - 12.2004
- I worked as a Customer Service Executive at Zenta Pvt Ltd in India from 2003-09 to 2004-12. In this role, I was responsible for providing excellent customer service and resolving any issues or concerns they had. I also assisted in training new customer service representatives and contributed to improving the overall customer experience.
- Resolved customer complaints and inquiries
- Trained new customer service representatives
- Contributed to improving customer experience
- Assisted with administrative tasks
Education
Undergraduate -
St. Xaviers High School
Mumbai, IndiaSkills
- Strategic Planning
- Leadership
- Project Management
- Problem Solving
- Change Management
- Decision Making
- Staff Training and Development
- Process Improvement
- Team Building
Languages
HINDI
MARATHI
SINDHI
ENGLISH
Hobbies and Interests
Traveling, Cooking, Tattoo Artist
Awards
Best employer of the project - American Express Bad Debts, Best Team Leader for Consistent Quality and Productive parameters
Timeline
Director Of Operations
EFFICACY GLOBAL SALES SOLUTIONS
07.2022 - Current
Construction Administrator
High Tech
07.2020 - 05.2022
Founder
Advansity Tech
07.2017 - 01.2020
Sr. Operations Manager
Vivid Lifestyle
07.2016 - 06.2017
Deputy Manager
Expert Source (SPANCO)
03.2013 - 10.2015
Assistant Manager Operations
Spanco BPO (Respondez)
07.2011 - 02.2013
Assistant Manager Operations
Respondez (Spanco Europe Ltd)
03.2011 - 06.2012
Project Leader Operations
Respondez
03.2010 - 02.2011
Project Leader Operations
Respondez
08.2008 - 02.2010
Team Leader Operations
Zenta Pvt Ltd
01.2005 - 08.2008
Customer Service Executive
Zenta Pvt Ltd
09.2003 - 12.2004
Undergraduate -
St. Xaviers High School
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