Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohit Mahey

Woodstock

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

1
1
year of professional experience

Work History

Freight Coordinator

Azilist Business Solution
05.2022 - 07.2023
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Assisted with problem resolution and dispute management relating to import and export activities.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Processed customs declarations and maintained records of customs documents.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Negotiated freight rates with carriers for international transportation of goods.

Customer Success Specialist

Teleperformance
06.2022 - 05.2023
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

St. Clair
Brampton
12.2024

Senior Secondary Education - Humanities

Doaba Sen Sec School
Jalandhar, Punjab, India
06.2020

Skills

  • Client Inquiries
  • Special Requests
  • Problem-Solving Ability
  • Call Control
  • Best Practices and Tools
  • Active Listening
  • Customer Relations
  • Analyzing Business Processes

Timeline

Customer Success Specialist

Teleperformance
06.2022 - 05.2023

Freight Coordinator

Azilist Business Solution
05.2022 - 07.2023

High School Diploma -

St. Clair

Senior Secondary Education - Humanities

Doaba Sen Sec School
Mohit Mahey