MOHIT DILIP MALPURE
Technical Account Manager
Pune
Summary
I am a seasoned Technical Account Manager with over 9 years of experience specializing in cloud computing and strategic account management within the financial services sector. Throughout my career, I have demonstrated expertise in driving innovation, optimizing costs, and ensuring business continuity for enterprise clients by translating complex technical concepts into actionable solutions. I excel in building strong relationships with stakeholders at all levels to deliver value and drive business growth.
Overview
13
13
years of professional experience
7
7
Certificates
Work History
Technical Account Manager, Financial Services
Amazon Web Services
11.2023 - Current
- Directed major AWS Cloud projects, including the CRM migration for HDFC Bank and 5+ mission-critical application go-lives; optimized application price-performance by migrating 90% of EC2 workload to AMD instances.
- Reduced operational overhead by implementing EKS Karpenter, saving ~4 hours per cluster upgrade, and enhanced security by orchestrating migration from Landing Zone to Control Tower.
- Enabled multi-region disaster recovery for 33 critical applications at a top insurer and conducted 15 security improvement program engagements to enhance security posture.
- Directed the adoption of Incident Detection and Resolution (IDR) to accelerate response times and improved organizational resilience through regular DR drill practices and migration from RDS to Aurora.
- Facilitated quarterly business reviews (QBRs) with C-level stakeholders, influencing renewal and expansion decisions.
- Led cross-functional teams to deliver customized, value-exceeding solutions for clients and streamlined internal processes through regular account reviews.
- Served as the primary liaison between clients and internal teams, ensuring smooth project execution and delivery.
AWS Cloud Support Engineer, Compute
Amazon Web Services
04.2020 - 10.2023
- Engineered streamlined onboarding playbooks for Windows-based cloud environments, accelerating deployment for 100+ customers and reducing manual configuration by 50%.
- Provided advanced support for Windows workloads on AWS EC2 and Amazon FSx, leveraging AWS Systems Manager (SSM) for automated patching and secure remote access.
- Guided end-to-end migration and Disaster Recovery (DR) initiatives using AWS CloudEndure and Elastic Disaster Recovery, minimising downtime for business-critical environments.
- Architected and administered scalable Active Directory solutions with AWS Directory Service, enabling seamless authentication and centralized identity management.
- Designed and implemented resilient storage architectures with Amazon FSx for Windows File Server and integrated backup strategies, optimising performance and cost.
- Diagnosed and resolved complex deployment and operational issues in Windows environments, integrating SSM, CloudEndure, Directory Services, and core AWS infrastructure.
- Delivered technical workshops and training on Windows automation, FSx performance optimization, and disaster recovery best practices.
IT Escalations Engineer
Amazon Web Services
03.2019 - 04.2020
- Led on-call rotations for 1000+ Senior Leadership Profiles, managing daily stand-ups, escalation resources, and ensuring 100% SLA compliance for timely resolution.
- Initiated 5 projects enhancing support workflows and technical support quality, resulting in 25% increase in customer satisfaction.
- Reduced escalated case response time by 30%+ through optimized case management and triage protocols affecting 2000 cases monthly.
- Developed 10 automation scripts and internal tools, increasing team productivity by 15% and reducing manual tasks significantly.
- Authored 30 troubleshooting guides, enabling prompt resolution of complex technical issues, improving team problem-solving speed by 25%.
IT Support Engineer
Amazon Web Services
01.2017 - 02.2019
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by 25% by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by 30% by diagnosing and resolving over 200 hardware, software, and network issues promptly.
- Increased user satisfaction rating by 15% by effectively communicating and resolving 150+ support tickets.
- Standardized hardware configurations across 300+ devices by managing computer equipment inventory for scalability.
System Administrator
Endurance International Groups
02.2014 - 12.2016
- Directed deployment of VMware ESXi 5.0 and vCenter 5.0 across 60 servers, implementing HA cluster and DRS to ensure 99.9% uptime and failover readiness.
- Administered Windows 2008 R2 servers, managing Active Directory, DNS, DHCP scopes, and MX filtering to secure network for ~5000 users, reducing downtime by 10%.
- Improved IT service management by achieving 10% SLA adherence using Jira; migrated ~5000 users' mail from Gmail to Outlook, boosting reliability and satisfaction.
- Automated deployment of Mac OS images to 1000 endpoints via NetRestore/NetInstall; monitored system health for 100 devices using Nagios, reducing incidents by 10%.
Technical Support Engineer
Comnet Solutions Pvt Ltd
02.2013 - 01.2014
- Facilitated creation and modifications of virtual guest machines, executed installation and configuration of VMware Tools, and deployed applications efficiently using VM templates, improving operational reliability and speed of recovery for supported sites.
- Engineered robust high-availability environments by implementing VMware HA and DRS, ensuring seamless failover and maximum uptime for client infrastructure during escalation periods and planned maintenance.
- Administered comprehensive Active Directory environments, including user and group account provisioning, hierarchical group nesting, and granular folder permission assignments on AD Services 2003/2008, delivering secure access controls and policy enforcement aligned with organizational needs.
- Implemented and managed file servers and quota policies across distributed locations, optimizing storage usage and maintaining compliance through tailored group policy configurations and proactive usage monitoring.
Education
Bachelor of Engineering - Electronics & Telecommunication
Pune University
Nashik, IndiaSkills
Cloud Infrastructure Management
Certification
AWS Certified SA Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Account Manager, Financial Services
Amazon Web Services
11.2023 - Current
AWS Cloud Support Engineer, Compute
Amazon Web Services
04.2020 - 10.2023
IT Escalations Engineer
Amazon Web Services
03.2019 - 04.2020
IT Support Engineer
Amazon Web Services
01.2017 - 02.2019
System Administrator
Endurance International Groups
02.2014 - 12.2016
Technical Support Engineer
Comnet Solutions Pvt Ltd
02.2013 - 01.2014
Bachelor of Engineering - Electronics & Telecommunication
Pune University
PERSONAL INFORMATION
Total Experience: ~12 Years
AWARDS
Knowledge Champ Award, Most Valuable Player Award
STRENGTHS
- Professional Skills: Skilled in cloud infrastructure management, incident and disaster recovery, cost optimization, and collaborative teamwork.
- Elastic Compute Cloud (EC2) Subject-Matter Expert
KEY ACHIEVEMENTS
- Cloud Infrastructure Management: Drove innovation and GenAI adoption by organizing hackathon for use-case discovery.
- Ensured business continuity during critical periods, potentially saving millions in transactions.
- Oversaw 100+ production database upgrades for Bank Institutions during peak trading periods.
- Traffic Surge Management: Managed 13x traffic surge during major payment app event, ensuring uptime.
- Cost Savings Achievement: Achieved $3.7M ARR savings through automation for FSI client cost optimization.
- Innovation Leadership: Organized GenAI hackathon; secured $23K MRR and C-level buy-in for initiatives.
- Cloud Cost Savings: Achieved $23K MRR savings and Highest Cost of Investment COI in India FSI segment for key client.