MOHIT DILIP MALPURE
Technical Account Manager
Pune,Maharashtra
Work Preference
Summary
Seasoned Technical Account Manager with 8+ years in cloud computing and strategic account management, specializing in financial services. Proven expertise in driving innovation, cost optimization, and business continuity for enterprise clients. Skilled at translating complex technical concepts into actionable solutions and building strong relationships with stakeholders at all levels. Eager to leverage experience to deliver value and drive growth as a Technical Account Manager.
Overview
13
13
years of professional experience
8
8
Certifications
4
4
years of post-secondary education
Work History
Technical Account Manager, Financial Services
Amazon Web Services
11.2023 - Current
- Innovation Enablement, long-term Executive Engagements
- Organized org-wide hackathon for GenAI use-case discovery and driving GenAI adoption.
- Led environmental sustainability initiatives for C-level leadership, earned leadership buy-in for Graviton.
- Prevented churn by proposing strategic value-add roadmap, with a leading Medium Scale Industries Critical Infrastructure and Performance Optimization.
- Supported go-lives and migrations of 5+ mission-critical applications to AWS for financial institutions.
- Migrated 90% of EC2 workload to AMD instances, enhancing application price-performance.
- Implemented EKS Karpenter, reducing operational overhead and saving ~4 hours per cluster upgrade.
- High-Stakes Event Management: Managed 13x traffic surge for a national-scale mobile payment app during major sporting event.
- Oversaw 100+ production database upgrades for Bank Institutions during peak trading periods.
- Orchestrated CRM Migration for HDFC Bank from On-premises to AWS Cloud.
- Facilitated Quarterly Business Reviews (QBRs) with C-level stakeholders, highlighting value and influencing renewal and expansion decisions.
- Resilience and Disaster Recovery: Enabled multi-region DR for 33 applications at a top insurer.
- Implemented regular DR drill practices and led RDS to Aurora migration discussions from resiliency point of view.
- Cost Optimization: Drove $3.7M ARR cost savings for highest-TAS FSI through cost observability, automation.
- Identified $23K MRR in potential savings for HDFC Bank.
- Realized $2.5 M in savings, leading to customer have highest COI in India FSI Segment.
- Security and Compliance: Orchestrated migration from Landing Zone to Control Tower for streamlined operations and security.
- Led adoption of Incident Detection and Resolution (IDR) for a major insurer.
- Conducted 15 Security Improvement Program engagements with different customers.
- High Business Impact: Ensured business continuity during critical periods, potentially saving millions in transactions.
- Improved system efficiency and end-user experience multiple high-profile financial sector clients.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Streamlined internal processes to improve efficiency within the Technical Account Management team.
- Conducted regular account reviews to proactively identify areas of improvement and implement necessary changes.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Established trust with clients by consistently delivering on commitments and providing transparent communication.
- Provided in-depth product training for customers, enhancing their understanding and usage of the technology.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Ensured timely issue resolution by coordinating resources effectively across departments when needed.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
AWS Cloud Support Engineer, Compute
Amazon Web Services
04.2020 - 10.2023
- Engineered streamlined onboarding and enablement playbooks for Windows-based cloud environments, accelerating deployment for 100+ customers and reducing manual configuration effort by 50%.
- Provided advanced support for Windows workloads on Amazon EC2 and Amazon FSx, leveraging AWS Systems Manager (SSM) for automated patching, configuration management, and secure remote access.
- Led end-to-end migration and disaster recovery initiatives using AWS CloudEndure and Elastic Disaster Recovery, ensuring minimal downtime and rapid restoration of business-critical environments.
- Architected and administered scalable Active Directory solutions with AWS Directory Service, enabling seamless authentication, policy enforcement, and centralized identity management across cloud resources.
- Designed and implemented resilient storage architectures with Amazon FSx for Windows File Server and integrated backup strategies, optimizing performance, availability, and cost for enterprise file shares.
- Diagnosed and resolved complex deployment and operational issues in Windows environments, integrating SSM automations, CloudEndure failback, Directory Services, and core AWS infrastructure (EC2, VPC, S3).
- Delivered technical workshops and training on Windows automation, FSx performance optimization, and disaster recovery best practices, improving customers’ operational resilience and self-sufficiency.
- Authored comprehensive technical documentation and runbooks for Windows-focused AWS solutions, standardizing cloud operations and recovery procedures for customers and internal teams.
- Provided proactive technical guidance and mentorship to junior engineers on Windows migrations, directory integrations, and automated disaster recovery workflows, building team capability and expertise.
- Consistently demonstrated strong customer obsession by resolving high-priority Windows platform issues, maintaining customer satisfaction scores above 99%.
- Collaborated with business and enterprise customers to investigate, troubleshoot, and remediate complex service-related issues, including high-severity and escalated cases.
- Managed customer communications during critical incidents and IEM events, ensuring timely updates, clear expectations, and coordinated technical response.
- Created internal and customer-facing knowledge base articles, technical guides, and best-practice content to reduce recurring issues and improve case deflection.
- Advocated on behalf of customers by driving feature requests, enhancements, and bug reports with product and engineering teams.
- Applied strong analytical and problem-solving skills to design effective, data-driven solutions for challenging technical and operational scenarios.
IT Escalations Engineer
Amazon Web Services
03.2019 - 03.2020
- Performed on-call rotations for Senior Leadership Profiles, leading daily stand-up meetings, coordinating escalation resources, ensuring SLA compliance, and driving timely resolution of pending tasks.
- Spearheaded projects to enhance support processes and elevate amazonians' technical support experience through streamlined workflows and proactive improvements.
- Reduced average response time for escalated cases by 30%+ via implementation of optimized case management processes and triage protocols.
- Contributed to internal tools and automation scripts development, boosting team efficiency and minimizing manual effort across support operations.
IT Support Engineer
Amazon Web Services
01.2017 - 02.2019
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Used ticketing systems to manage and process support actions and requests.
- Offered assistance in implementing and developing training programs.
- Managed high levels of call flow and responded to technical support needs.
System Administrator
Endurance International Groups
02.2014 - 12.2016
- Spearheaded virtualization initiatives by managing VMware ESXi 5.0 and vCenter 5.0 deployments, delivering robust virtual infrastructure through efficient creation of new VMs with templates and clones, routine snapshot management, and implementation of HA cluster and DRS solutions to ensure optimal uptime and failover capability.
- Provided end-to-end Windows 2008 R2 server administration, including Active Directory, DNS, file servers, and DHCP management. Engineered secure network environments by designing and administering DHCP scopes and advanced MAC address filtering, while overseeing the timely troubleshooting and resolution of critical server-side issues for business continuity.
- Enabled efficient IT service management by leveraging Jira, Atlassian, for SLA-driven incident resolution and policy enforcement on Kaspersky Antivirus servers. Successfully executed seamless mail migrations from Gmail to Thunderbird and Outlook, improving operational reliability and user satisfaction across the organization.
- Delivered comprehensive endpoint management solutions through skillful MDT deployment of Windows images, automated Mac OSX image rollouts utilizing NetRestore and Netinstall utilities, and proactive monitoring via Nagios for enterprise system health. Demonstrated strong expertise in updating printer drivers, maintaining print server fleets, and configuring MAC systems for broad user support.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
Technical Support Engineer
Comnet Solutions Pvt Ltd
02.2013 - 01.2014
- Facilitated creation and modifications of virtual guest machines, executed installation and configuration of VMware Tools, and deployed applications efficiently using VM templates, improving operational reliability and speed of recovery for supported sites.
- Engineered robust high-availability environments by implementing VMware HA and DRS, ensuring seamless failover and maximum uptime for client infrastructure during escalation periods and planned maintenance.
- Administered comprehensive Active Directory environments, including user and group account provisioning, hierarchical group nesting, and granular folder permission assignments on AD Services 2003/2008, delivering secure access controls and policy enforcement aligned with organizational needs.
- Implemented and managed file servers and quota policies across distributed locations, optimizing storage usage and maintaining compliance through tailored group policy configurations and proactive usage monitoring.
Education
Bachelor of Engineering - Electronics & Telecommunication
Pune University
Nashik, India 05.2006 - 05.2010
Skills
Cloud infrastructure management
Certification
AWS SA Professional
Interests
Volunteering, Technology Mentoring, Continuous Learning, Knowledge Sharing, Professional Networking
MISSION
As Technical Account Manager, I have driven digital transformation at scale by engaging strategically with enterprise clients, particularly within Financial Services Institutions (FSIs). My role focused on enabling organizations to harness the full potential of AWS Cloud for enhanced operational resilience, robust security, and measurable cost optimization.
PERSONAL INFORMATION
Total Experience: ~12 Years
Accomplishments
- AWS Speaker Certified
- 2x Speaker at the AWS Summit Events
- 20+ immersion days and workshops
- Security Improvement Program (SIP) Specialist
- EC2 Windows and Compute Specialist
- 80+ candidate Interviews conducted in AWS
- AWS Gameday Operator
- 3x Speaker for AWS APJC Tech Summit
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Gremlin Certified Practitioner
05-2025
AWS AI Practitioner
03-2025
AWS Security Specialty
07-2024
AWS Networking Specialty
03-2024
AWS SA Professional
11-2023
Technical Account Manager, Financial Services
Amazon Web Services
11.2023 - Current
AWS Cloud Support Engineer, Compute
Amazon Web Services
04.2020 - 10.2023
IT Escalations Engineer
Amazon Web Services
03.2019 - 03.2020
AWS SA Associate
01-2019
IT Support Engineer
Amazon Web Services
01.2017 - 02.2019
Microsoft Certified Professional
05-2014
System Administrator
Endurance International Groups
02.2014 - 12.2016
VMware DCV Professional
08-2013
Technical Support Engineer
Comnet Solutions Pvt Ltd
02.2013 - 01.2014
Bachelor of Engineering - Electronics & Telecommunication
Pune University
05.2006 - 05.2010