Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
SAKSHI

SAKSHI

SALES & MARKETING
New Delhi,DL

Summary

Driven to excel in customer relations and sales growth, leveraged problem-solving abilities and product knowledge at Infiwindow to enhance customer satisfaction and drive revenue. Expert in complaint resolution and account updating, achieving high levels of customer retention and satisfaction. Proven track record in boosting sales through strategic upselling and customer service excellence. Innovative [Sales & Marketing ] bringing progressive career spanning operations, sales and marketing, business management and distribution in Domestic markets. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Sales & Marketing

Infiwindow
01.2023 - Current
  • Supported sales and marketing teams by providing accurate project estimations, timelines, and resource requirements during the proposal development phase.
  • Drove company revenue growth, orchestrating effective sales and marketing strategy that targeted untapped markets.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Maintained high levels of customer retention with proactive relationship-building strategies.

Customer Relationship Officer

HDB Finance Service
01.2021 - 11.2022
  • Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
  • Made customers aware of current and new programs and services.
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.

Education

Bachelor of Arts - General Studies

Delhi University
New Delhi, India
04.2001 -

Associate of Arts - General Studies

Sarvodaya Kanya Vidyalaya
New Delhi, India
04.2001 -

Associate of Arts - General Studies

Govt Girls Secondry School
New Delhi, India
04.2001 -

Skills

    Customer Service

    Product Knowledge

    Complaint resolution

    Problem-solving abilities

    Customer Relations

    Account updating

Languages

English
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)

Interests

COOKING & VLOGGING

Timeline

Sales & Marketing

Infiwindow
01.2023 - Current

Customer Relationship Officer

HDB Finance Service
01.2021 - 11.2022

Bachelor of Arts - General Studies

Delhi University
04.2001 -

Associate of Arts - General Studies

Sarvodaya Kanya Vidyalaya
04.2001 -

Associate of Arts - General Studies

Govt Girls Secondry School
04.2001 -
SAKSHI SALES & MARKETING