Mohit Mathur

• Responsible for accurate and timely Processing of bi-weekly multiple state and facility payroll for 8000 teammates.
• Works directly with facility representatives to troubleshoot and resolve processing issues.
• In charge of day-to-day payroll maintenance to include timely processing of payroll changes,
Calculation and payment of retroactive earnings and processing PTO Balance payouts.
• Process manual payroll checks for outstanding payroll checks, returned direct deposits, and Performs
analysis of completed payroll and troubleshoots data inconsistencies; identifies trends & potential
issues and recommends solutions.
• Resolve payroll discrepancies and irregularities.
• Responds to escalated HR Connect cases to assist facilities with payroll questions and changes needed.
• Responsible for balancing payroll total for assigned facilities.
• Run and provide standard payroll reports to various teammates across the organization.
• Provides support and training to customers and teammates on payroll systems and procedures.
• Prepares and imports benefits data into UKG for retro deductions and LOA arrears incurred.
• Records Stock Option and RSU transactions as needed.
• Assists in training and development of payroll team.
• Identify topics and develop knowledge articles as resources for teammates and leaders in HR
Connect.
• Research errors, determine root cause, and make recommendations for on-going process
improvements.
• Ensures adherence to organizations payroll related policies, procedures, and regulations.
• Complies with local, state, and federal payroll regulations.
• Providing excellent consultant care services and consistently demonstrate professional demeanor and
discretion in handling confidential information.

• Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Update placement record in portals after start, termination &
• cancellation
• Handling revision, adjustment & piecework.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
• Tracking and following up of the cases until they are closed.
• Handling concerns brought up by the consultants and coordinating any
• issues/concerns with the related department.
• Monthly Touch Base Calls to all the consultants.
• Aiding with other departments (Payroll, Billing, time &
• Ceridian teams etc.).
• Ensures compliance with US laws as well as the company's policies and
• procedures.
• Weekly follow-up with Account Managers/Client managers on WO extension and updating the
same in HGC and bullhorn.

• Processed end-to-end US payroll for 500 employees across multiple states, ensuring 100% compliance with federal, state, and local regulations.
• Maintained and updated employee records in HRIS and payroll systems.
• Verified and processed employee changes such as new hires, terminations, pay rate adjustments, bonuses, and retroactive pay.
• Performed regular audits and reconciliations of payroll data to ensure accuracy and resolve discrepancies.
• Handled off-cycle payroll runs including bonus payments, commissions, and corrections.
• Coordinated with HR and Benefits teams to integrate new hires, terminations, and benefit deductions into payroll accurately.
• Responded to employee payroll inquiries, resolving issues related to pay, taxes, and deductions via Service now.

• Processing on cycles and off cycles of 16 pay groups
• Preparing deduction and tax registers
• Educating consultant about the sick laws as per the state
• Providing assistance on timesheet related queries for Corp employees of
Artech
• Updating W4 and DD forms for the employees
• Worked and audited Garnishments.
• Verified time sheets, reconciling hours against established department
budgets.
• Assisted with adjustments to payroll deductions and employee tax
information.
• Processed sick leave, maternity leave and bereavement forms and
maintained related files.
• Complied with contractual and statutory obligations related to
amendments and pensions.
• Reviewed approved hours to verify payment accuracy.
• Supported end-to-end payroll for high-volume headcounts, processing
accurately and efficiently.
• Checked payslips and reports to support payroll validation and
reconciliation processes.
• Handled data relating to additional ad hoc payments for bonuses

• Reconciliation of Placements & Excel CAF (consultant activity form) & send it to worker setup/onboarding team within the defined TAT.
• Reconciliation of files in internal portal, once on-boarding completion notice is received.
• Reconciliation of rates again (Bill/Pay/Portal) with work order after start.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Update placement record in portals after start, termination &
• cancellation
• Handling revision, adjustment & piecework.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
• Tracking and following up of the cases until they are closed.
• Handling concerns brought up by the consultants and coordinating any
• issues/concerns with the related department.
• Monthly Touch Base Calls to all the consultants.
• Aiding with other departments (Payroll, Billing, time &
• Ceridian teams etc.).
• Ensures compliance with US laws as well as the company's policies and
• procedures.
• Weekly follow-up with Account Managers/Client managers on WO
• extension and updating the same in HGC and bullhorn.

• Confirming the Installation of the Bell Services like Fibe TV, Internet & Homephone services
• Educating them about the promotions and the offers.
• Established warm and friendly rapport whilst interacting with
customers by phone, email and on live chat.
• Addressed technical difficulties by quickly identifying and
troubleshooting customer issues to achieve timely first-time resolution.
• Built rapport with customers through courteous and professional
communications.
• Addressed customer service enquires quickly and accurately.
• Oversaw customer account inquiries, accurately providing information
to resolve service complaints and guarantee customer satisfaction.
• Provided friendly, attentive service by promptly responding to customer
enquiries and processing order requests.
• Resolved customer queries over phone and by email.
• Handled complaints calmly and professionally, providing appropriate
solutions to promote continued customer satisfaction.

• Maintaining good rapport with the customer by resetting the password of the Mileage Plan number
• Worked on emails to compensate the customers for the issues during the Alight
• Addressed customer service inquiries quickly and accurately
• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment
• Resolved customer inquiries over phone and by email
• Established warm and friendly rapport whilst interacting with customers by phone, email and online chat
• Handled customer complaints calmly and professionally, providing positive solutions to uphold company reputation
• Worked with energy and determination to maintain efficient customer service during peak business hours
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions