Mohit Mehra
Jammu,JK
Summary
Friendly and approachable, with natural ability to connect with customers and provide excellent service. Possesses solid understanding of customer service principles and adept at handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and contributing to positive team environment.
Overview
3
3
years of professional experience
Work History
CSA
Tech Mahindra
Remote
09.2023 - 08.2025
- Provided exceptional customer service and support to consistently maintain high levels of customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new team members on operational procedures and best practices for efficiency.
- Managed customer inquiries, providing timely resolutions to enhance satisfaction levels.
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Implemented feedback mechanisms to identify areas for service improvement and training needs.
- Analyzed customer feedback data to propose enhancements in support processes and services offered.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
Customer Service Advisor
ICICI Bank
12.2022 - 05.2023
- - Resolved an average of 50 customer queries daily with a 95% satisfaction rate, ensuring effective resolution of concerns while maintaining a positive and professional demeanor.
- - Conducted financial product consultations, resulting in a 20% increase in customer uptake and contributing to a 15% growth in overall sales revenue.
- - Collaborated with the team to streamline the customer grievance resolution process, reducing resolution time by 30% and enhancing overall customer satisfaction.
Education
B.Tech/B.E. -
Maharaja Ranjit Singh Punjab Technology University
Bathinda, Punjab01.2021
12th - English
J & K
01.2017
10th - English
J & K
01.2015
Skills
- Technical operations
- Goal oriented
- Strong work ethic
- Customer service expertise
- Client assistance
- Technical customer support
- Customer assistance coordinator
- Technical support analyst
- Advanced Excel and PowerPoint skills
- Strong verbal communication
- Strong relationship-building abilities
- Patience and tolerance
- Complaint handling
- CRM software
Languages
English
Hindi
Dogri
Punjabi
Hobbies and Interests
Cricket
Timeline
CSA
Tech Mahindra
09.2023 - 08.2025
Customer Service Advisor
ICICI Bank
12.2022 - 05.2023
12th - English
J & K
10th - English
J & K
B.Tech/B.E. -
Maharaja Ranjit Singh Punjab Technology University