Mohit Mondal
Kolkata
Summary
To enhance my knowledge and capabilities by working in a dynamic organization that prides itself in giving substantial responsibility to talents.
Overview
7
7
years of professional experience
Work History
Acting Team Leader
Teleperformance
Kolkata
06.2024 - Current
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Worked closely with human resources to support employee management and organizational planning.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Led team meetings to discuss performance and set daily goals.
Subject Matter Expert
Teleperformance
Kolkata
09.2023 - 09.2024
- Monitored operations and reviewed records and metrics to understand company performance.
- Developing and delivering training programs for new and existing agents, ensuring they have the skills and knowledge to handle their responsibilities effectively.
- Implemented strategies to take advantage of new opportunities.
- Identifying and addressing gaps or inefficiencies in processes and procedures to improve service quality and efficiency.
Sr.CSA
Teleperformance
Kolkata
08.2018 - 02.2023
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Education
B.A - Economics
Dinabandhu Andrews College
12-2024
Higher Secondary Examination -
Sankoa G.C High School
01.2014
Secondary Examination -
Routmoni R.C High School
01.2011
Skills
- CRM software usage
- Patience and tolerance
- Strong work ethic
- Goal oriented
- Performance tracking
Languages
- ENGLISH, Yes, Yes, Yes
- HINDI, Yes, No, Yes
- BENGALI, Yes, Yes, Yes
Disclaimer
I HEREBY DECLARE THAT THE ABOVE WRITTEN PARTICULARS ARE TRUE TO THE BEST OF MY KNOWLEDGE AND BELIEF.
Personal Information
- Date of Birth: 09/23/93
- Gender: Male
- Nationality: Indian
Otherprofessionalqualifications
The Computer Literacy Program, Youth Computer Training Center
Timeline
Acting Team Leader
Teleperformance
06.2024 - Current
Subject Matter Expert
Teleperformance
09.2023 - 09.2024
Sr.CSA
Teleperformance
08.2018 - 02.2023
B.A - Economics
Dinabandhu Andrews College
Higher Secondary Examination -
Sankoa G.C High School
Secondary Examination -
Routmoni R.C High School
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