Mohit Nagpal

● Managed high call volumes while maintaining an efficient and friendly demeanor.
● Addressed customer complaints and concerns, ensuring swift
resolution while maintaining customer loyalty.
● Conducted follow-ups to ensure customer satisfaction and retention.

● Develop strong customer relationships, ensuring satisfaction, and repeat business through personalized service.

• Handled customer queries, managed concerns and delivered current account information.
• Accurately logged all customer interactions and transaction details.
• Identified trends in customer issues and provided recommendations for resolution.
• Resolved escalated customer complaints in a timely manner.

● Provide high-quality customer service by addressing inquiries, troubleshooting technical issues, and processing service orders for telecom products and services.

● Develop strong customer relationships, ensuring satisfaction and repeat business through personalized service.

● Trained and mentored junior agents, improving team performance and customer satisfaction scores.

● Handled inbound customer calls, assisting with billing inquiries, service upgrades, and troubleshooting issues with mobile, Home broadband and mobile broadband

● Upsold additional services, such as faster internet speeds and premium cable channels, contributing to increased customer satisfaction and company revenue.