Football
Mohit Negi
Program Manager
Hyderabad
Summary
Results-driven professional with a background in Aeronautical Engineering and a proven track record in workforce management, scheduling, and customer service. Proficient in stakeholder management, team management, business writing. Seeking a management role to leverage analytical abilities and optimize workforce strategies for enhanced operational efficiency and customer satisfaction. A proactive problem-solver with exceptional team leadership skills, committed to driving organizational success through continuous learning and innovation.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Program Manager
WFM
04.2021 - 04.2022
- Leading WFM Scheduling Team, optimizing schedules to achieve service level commitments
- Proactively collaborated with cross-functional teams to address operational challenges and ensure seamless service delivery
- Conducted in-depth analyses, identifying opportunities to improve workforce utilization and reduce costs
- Lead weekly staffing review meetings detailing previous and current week’s performance and forecasted performance of remainder of current week and next week, while also identifying risks.
Workforce Real Time Analyst
Amazon
Hyderabad
01.2017 - 04.2021
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Optimized core processes to improve business performance and operational agility.
Seller Support Associate
Amazon
Hyderabad
01.2016 - 12.2016
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Managed competing variables and objectives simultaneously, addressing concerns based on time sensitivity and importance.
Content Writer, Media Buyer Ads
Vmonetize
Hyderabad
11.2014 - 11.2015
- Established and managed a digital marketing start-up, coordinating content writing and media buying for multiple websites.
Subject Matter Expert
08.2013 - 04.2014
- Provided excellent customer service for Amazon UK marketplace, resolving queries and addressing grievances related to orders and products
- Became a Subject Matter Expert within 7-8 months, facilitating the smooth onboarding and training of new hires.
Customer Service Associate
Amazon Development Center
Hyderabad
10.2012 - 01.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
Education
Bachelor of Technology (B.Tech) - Aeronautical Engineering
Malla Reddy College of Engineering And Technology
Hyderabad 08.2008 - 08.2012
Intermediate (12th Grade) -
Sri Chaitanya Junior College
Hyderabad 05.2006 - 04.2008
10th Grade - undefined
Kendriya Vidyalaya No. 1
Skills
undefined
Interests
Travelling
Reading
Music
Timeline
Program Manager
WFM
04.2021 - 04.2022
Workforce Real Time Analyst
Amazon
01.2017 - 04.2021
Seller Support Associate
Amazon
01.2016 - 12.2016
Content Writer, Media Buyer Ads
Vmonetize
11.2014 - 11.2015
Subject Matter Expert
08.2013 - 04.2014
Customer Service Associate
Amazon Development Center
10.2012 - 01.2013
Bachelor of Technology (B.Tech) - Aeronautical Engineering
Malla Reddy College of Engineering And Technology
08.2008 - 08.2012
Intermediate (12th Grade) -
Sri Chaitanya Junior College
05.2006 - 04.2008
10th Grade - undefined
Kendriya Vidyalaya No. 1
Similar Profiles
Maria PerezMaria Perez
Certified Medical Assistant at WFMCertified Medical Assistant at WFM
Jasbir SinghJasbir Singh
Foundever – Capacity Planner at WFMFoundever – Capacity Planner at WFM
Rocking MichelRocking Michel
Grocery Team Leader at WFMGrocery Team Leader at WFM
Walter ManzanoWalter Manzano
Produce Team Leader at WFMProduce Team Leader at WFM
Divya NelaturiDivya Nelaturi
Medical Coder at Augustus Health CareMedical Coder at Augustus Health Care