Operations Manager with over 5 years of experience managing end-to-end warehouse operations, process optimization, and team leadership. Proven record in improving inventory accuracy, reducing costs, and enhancing throughput. Adept at leveraging analytical tools such as Excel, Power BI, and SQL to drive data-backed operational decisions.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Operations Manager – Warehouse
Clory (E-Commerce & Fashion)
01.2023 - Current
- Lead a 50,000+ sq. ft. warehouse managing 10,000+ SKUs, ensuring smooth inbound, outbound, and dispatch operations.
- Implemented a new inventory management system reducing stock shortages by 30% and holding costs by 15%.
- Improved order accuracy to 98% through process re-engineering and manpower utilization.
- Oversaw 40+ staff ensuring productivity, safety, and adherence to operational KPIs.
- Developed Excel-based reports for throughput and manpower efficiency tracking.
Streamlined warehouse operations by optimizing inventory management processes, resulting in improved order fulfillment efficiency.
Led a team of warehouse associates, ensuring adherence to safety protocols and enhancing overall operational effectiveness.
Implemented a new inventory tracking system, reducing discrepancies and improving accuracy in stock levels.
Coordinated logistics and shipping schedules, which minimized delays and enhanced customer satisfaction with timely deliveries.
Deputy Manager – Customer Service Operations
Canara HSBC Life Insurance
01.2020 - 01.2023
- Streamlined backend operations and MIS reporting, improving policy processing TAT by 20%.
- Ensured 100% audit compliance and enhanced interdepartmental coordination.
- Supported process automation initiatives and maintained SLA adherence across functions.
Education
MBA - Operations & Finance
Chitkara University
01.2020
B.Com - undefined
Khalsa College
01.2017
Skills
Warehouse Management
Certification
Financial Analyst & Investment Banking Program – BIA (2025)