Results-driven and technology-savvy professional with over 13 years of expertise in executing successful method-oriented Solution Delivery and Business Analysis Operations. Proven track record of driving initiatives for business excellence through effective process improvements.
Employed as an Assistant Manager in Product Implementation for tools including CLM, and Procure-to-Pay at KPMG Global Services.
Extensive expertise in crafting and reviewing Business Requirement Documents, Functional Requirement Documents, and Integration Requirement Documents utilizing User Stories.
Proficient in requirement gathering, consultation, documentation, and end-to-end implementation, including Go-LIVE and Post Go-Live activities such as hyper care and product support.
Skilled at completing projects with cross-functional skills and ensuring on-time deliverables within pre-set cost parameters.
Having basic technical knowledge of JSON & JavaScript, Data Modelling (Microsoft CRM, UML, Use Cases, Sequence Diagrams, Activity diagrams), and working on tools like MS Visio, MS Office, MS Project, TFS, JIRA, Confluence, Workforce, Fresh-Desk.
Client-centric: Capable of managing/coordinating a large number of key clientele for the organization; also successfully developed & delivered customizations to support complex business requirements.
Proven track record of managing pre-sales functions, liaising with Product Development, Technical & DevOps team to estimate effort for encountered requirements during pre-sales & providing it to the sales team in order to achieve quick closure;
Overview
15
15
years of professional experience
8
8
Certificates
Work History
Senior Project Manager - Professional Services
Execo
Gurgaon, Haryana
02.2025 - Current
Led cross-functional teams to deliver complex projects on time and within budget, ensuring alignment with strategic business goals.
Developed comprehensive project plans utilizing project management software, enabling clear communication of timelines and milestones to stakeholders.
Implemented risk management strategies to identify potential project challenges early, facilitating proactive problem-solving and minimizing disruptions.
Mentored junior project managers and team members, fostering skill development and enhancing team performance through knowledge sharing and guidance.
Orchestrated high-level customer engagement and product demonstration strategies while meticulously crafting presales documents, encompassing Proposals, Engagement Letters, and Statements of Work
Played a pivotal role in project management by delineating project timelines, spanning Discovery, Design, Build, Validation, and Enablement
Demonstrated proficiency in eliciting and securing customer requirements, culminating in the attainment of deliverable sign-offs and the harmonious collaboration of multifaceted teams.
Spearheaded the development process by creating detailed User Stories and comprehensive test scripts, efficiently delegating responsibilities to ensure the seamless fulfillment of user requirements.
Produced visually elegant and informative process flowcharts utilizing Visio Diagrams to enhance project clarity and comprehension
Led the establishment of streamlined and efficient business processes, incorporating rigorous Review, Approval, and e-sign capabilities, utilizing platforms like DocuSign and Adobe Sign
These efforts facilitated seamless interactions with customers, while simultaneously developing comprehensive training materials for end users and CLM Administrators.
Cultivate client connections by delivering product demos on Salesforce and Microsoft Azure platforms, articulating technical expertise with effective communication.
Hands-on expertise in the creation of presales documents, adeptly preparing compelling proposals, engagement letters, and SOW.
Manage billing processes across various stages of product implementation.
Design and manage project timelines through a MPP, steering phases from Discovery, Design to Build, Validate, and Enablement.
Collaborate with cross-functional teams, including Business Analysis/Configuration Engineer, developers, and testers, to deliver customer requirements. Strategically align Out of the Box functionality of the product, minimizing the need for customization.
Proficient in documenting project deliverables, encompassing BRD, Configuration Workbook, Visio-based process flows, User Stories, Test Scripts, Feedback Incorporation Trackers, and Cutover Plans.
Implementing business processes, encompassing Review, Approval, and e-signature workflows (utilizing DocuSign and Adobe Sign), while collaborating with customers to align with their requirements.
Additionally, adept in creating comprehensive training documents for end users and CLM Admins.
Professional Services Consultant-Product Implementation
Apttus
06.2017 - 10.2018
Acknowledged for successful CLM implementation for clients including: Nuvasive – Medical, TrailBlazers – Sports Event Management, Broadcom – Telecommunication, Microsoft – IT, Kodak Alaris – Manufacturer - Digital Images
Managing Business Analysis / Configuration Engineer functions involving discussing and defining customer requirements with the Solution Architect to map Out of Box functionality of the Product to reduce customization
Effectively preparing process flow using Visio Diagram; involved in Application UI Configuration as per different Business Roles using JSON and JavaScript.
Accountable for configuring Templates, Clauses, and E-mail Notifications.
Establishing business processes including Review, Approval, and e-sign (DocuSign and Adobe Sign) also facilitating requirements with Customers, creating Training documents for end users and CLM Admins.
Functional Consultant – Product Implementation
ICERTIS
09.2012 - 05.2017
Worked as in Functional consultant in ICI tool implementation for clients including: Airtel, LUPIN, KPIT, Becton Dickinson, and GENPACT.
Gathered good experience of different phases of end to end project implementation including Business requirement gathering, designing, configuration, issue resolution, integration, e-signature setup.
Successfully worked in coordination with project stakeholders, Subject Matter Experts, and with end business users to understand the specifications for reengineering existing applications to cater to business requirements.
Significantly managed end-to-end business development, research analysis, database management, e-mail marketing, Lead generation, promotion, advertising via professional networking sites, and mapping customer IT Infrastructure.
Assistant Program Manager
TSL Consulting Pvt. Ltd.
08.2010 - 09.2012
Managed Business development of ERP Projects including clients: SAP for both ERP/ CRM and Microsoft for AXAPTA and NAV ERP with a team of 25 Consultant.
Gold Certified Partner of SAP and Microsoft including YASH Technologies, BWIR, Praxis, Thirdware and Zensar.
Administered functions such as Lead Generation (for (CIO / CTO/ CEO / VP IT), Profiling, Gather Business Intelligence, Escalation Management, Updating Contact Details.
Developed effective relationships with stakeholders to ensure alignment of goals and expectations for program success.
Professional Services Consultant-Product Implementation
Apttus
06.2017 - 10.2018
Functional Consultant – Product Implementation
ICERTIS
09.2012 - 05.2017
Assistant Program Manager
TSL Consulting Pvt. Ltd.
08.2010 - 09.2012
B.Com. -
Mohan Lal Sukhadia University
04.2001 - 2008.04
MBA - IT And Marketing
Bharti Vidyapeeth University
04.2001 - 2010.04
Leadership Managerial Skills
Advises the management on business strategies promotes organization among teams drives the organization's mission through employees & supports motivation of employees in the organization, Formulates policies and planning recommendations to the management, decides or guides courses of action in operations by staff/employees
Targeting
Senior-level assignments in Solution Delivery & Implementation
Internship Project
Market Analysis & Selling as Trainee Intern at Angel Broking, May 09- Jul'09, Experience in Open Marketing and cold Calling (Strategies of Marketing); understood the broking industry, how to interact with different customers, and convince potential customers
Influence of Factors that Affect Telecom Customers, 4 months, Studied the impact of various factors which influence Customer's decision whether to switch or stay with a service provider. Used a questionnaire to make the comparison between the factors and according to the survey
Personal Information
Date of Birth: 07/15/87
Expired Certifications
Conga CPQ
Microsoft Dynamics NAV 5.0 Functional Consultant
Leadership Managerial Skills
Advises the management on business strategies promotes organization among teams drives the organization's mission through employees & supports motivation of employees in the organization, Formulates policies and planning recommendations to the management, decides or guides courses of action in operations by staff/employees
Targeting
Senior-level assignments in Solution Delivery & Implementation
Internship Project
Market Analysis & Selling as Trainee Intern at Angel Broking, May 09- Jul'09, Experience in Open Marketing and cold Calling (Strategies of Marketing); understood the broking industry, how to interact with different customers, and convince potential customers
Influence of Factors that Affect Telecom Customers, 4 months, Studied the impact of various factors which influence Customer's decision whether to switch or stay with a service provider. Used a questionnaire to make the comparison between the factors and according to the survey