A results driven Key Account Manager with two years of experience in managing strategic accounts and developing successful client relationships. Seeking to leverage proven sales and client management skills to deliver effective solutions, surpass targets, and drive revenue growth in a challenging and rewarding role.
• Orchestrated end-to-end operations, internally and with clients, by identifying hiring needs, coordinating with recruiting teams, and facilitating seamless communication throughout interview processes, feedback cycles, offer negotiations, and successful onboarding. Instrumental in achieving over $216,000 in added revenue by optimizing gross profits to exceed $200 per hour.
• Collaborated closely with MSP representatives, client managers, and project stakeholders to gain comprehensive insights into their business lines, teams, current opportunities, and forecasting. Successfully managed 2 escalated accounts, turning them into strategic partnerships and diversifying services to include new lines of business.
• Managed portfolio of 85+ contractors, handling resolution of pending cases involving timesheets, payments, and asset recovery for assigned accounts efficiently and effectively.
• Successfully managed and executed business initiatives aligned with transformational and operational objectives, including quality assurance and process improvement efforts. Recognized with three awards at Collabera and consistently exceeded profit targets across multiple quarters.
• Strongly proficient with client VMS tools including SAP Fieldglass, AgileOne, Beeline, WAND and VNDLY to manage job postings, interviews, rates, project durations, timesheets, on boarding and off boarding items.
• Effectively scheduled and led bi-weekly and monthly touch point calls for MSP clients, ensuring all their needs were met and fostering ongoing productive relationships.
• Managed diverse clients across multiple domains including Gilead Sciences, Kite Pharma, Riot Games, Toyota, AMGEN, Consumer Energy, M&T Bank, Ortho Clinical Diagnostics, Molina Healthcare, and Lowe’s. Participated in scorecard meetings and contributed for RFP (Request for Proposal) process, ensuring alignment with client needs and achieving high client satisfaction.