Mohit Raja
Bengaluru
Summary
Service Management Specialist with over 4 years of experience in enhancing productivity and ensuring efficient task completion. Proficient in ITIL frameworks and service delivery optimization, leading to significant process improvements. Demonstrated problem-solving and leadership skills contribute to effective service management operations.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Service Management Consultant
CGI
Bengaluru
08.2021 - Current
- Analyzed service management processes to identify areas for improvement.
- Monitoring and troubleshooting cloud services.
- Managed and maintained Azure cloud services to ensure high availability, security, and performance.
- Reviewed existing documentation related to processes being managed using the ITIL framework and made suggestions for improvement where necessary.
- Monitored service performance metrics to ensure compliance with standards.
- Provided support in implementing new service management software solutions.
- Designed surveys to measure customer satisfaction levels after product or service delivery.
- Facilitated training sessions on service management tools and best practices.
- Assisted in troubleshooting service-related issues for internal stakeholders.
- Developed and maintained documentation for service management protocols.
- Collaborated with cross-functional teams to enhance customer service initiatives.
- Conducted regular reviews of service management systems to ensure optimal performance and accuracy of data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Technology - AEIE
Dr BC Roy Engineering College
Durgapur06-2020
Skills
- Service management
- Azure cloud
- AWS
- Servicenow
- ITIL framework
- Service documentation
- Service performance monitoring
- Cross-functional collaboration
- Customer relationship management
- Process improvement
- IT service management
- ITIL expertise
- Strategy realignment
- Quality assurance and control
- Report preparation
- Organizational development
- Training and mentoring
- Operations management
- Continuous improvement
- Multitasking Abilities
- ServiceNow implementation
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Certification
AWS Certified Developer - Associate
Timeline
Service Management Consultant
CGI
08.2021 - Current
Bachelor of Technology - AEIE
Dr BC Roy Engineering College