Mohit Rawat
Gurgaon
Summary
Highly talented and dynamic Operation professional with 11+ years of experience as an operation manager in Healthcare, co-living spaces, budget hotels, and luxury 5-star deluxe brands.
Overview
12
12
years of professional experience
Work History
Program Manager
Apollo 24/7
01.2023 - Current
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Participated in pilot tests and revised programs based on feedback and results.
- Designed and developed programs and projects for dissemination to personnel.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Participated in vendor selection and management process for program initiatives.
- Interacted with customers and clients to identify business needs and requirements.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
City Head
Stanza Living
04.2021 - 12.2022
- Managing multiple units for day-to-day operations
- Delivery of superior customer service and consumer service
- Unit mobilization and putting core operational skills and best practices in place as per SOPs
- To drive operations excellence and delivery of key financial targets in line with leadership expectations
- Work out on monthly and quarterly budgets and drive units under profitable margin
- Work on the weekly menu under budgeted cost with the regional chef, keeping in mind customer satisfaction
- Focus on yearly contract renewal and price revision in partnership with the revenue team
- Supporting revenue team to generate new business
- Handling new site opening, making detailed costing and patterning with the revenue team to win the accounts
- Generating clarity in the scope of work and guiding the regional team in service delivery.
Cluster Manager
Stanza Living
04.2019 - 04.2021
- Own the P&L for all residences in the cluster and drive overall profitability by keeping a strong control over costs
- Own NPS scores for the cluster and run projects to drive customer experience
- Hire residence captains and train them to manage the overall operations of each residence
- Oversee delivery of services including food hospitality, internet, laundry,security and housekeeping to drive maximum customer experience
- Rent collection
- Implement new tools created by the technology team and drive usage.
Area operation Manager
Treebo Hotels
08.2016 - 04.2019
- Ensuring an assured quality product to all the guests’ in 5 units of Dehradun city
- Handling Training for the entire Uttrakhand, comprises 4 cities and 9 units
- Successfully implementing Brand standards into all the units under charge, ensuring a standardized & consistent experience in each one of them
- Ensure guest satisfaction by delivering top class service and maintaining the finest standards resulting in the CS & NPS percentage standing high above 90%
- Achieved Overall profitability from 11% to 21% through value added pilot projects
- Restricted the detractor score at 1.25 % for the entire portfolio
- Retreat Host
Housekeeping
ITC Grand Bharat
08.2015 - 08.2016
- Successfully led, operation with a team of 15 Team members in 104 all suit units
- Introduced a new standard in line with induction of the new Team Member
- Help in setting LQA standards
- Got above Target in yearly Appraisal within one year
- Planning and Organizing the entire team single handedly
Team Leader
The Oberoi Udaivilas
09.2011 - 07.2015
- Successfully completed the Associate Level in the Department
- Got above Target during Associate level in yearly Appraisal
- Gained immense knowledge & exposure on the guest front
- Cleared supervisory development program, Housekeeping in July 2014 with highest score in the Department till date.
Education
Bachelors of Hotel Management -
Graphic Era University
Dehradun07.2008
Skills
- P&L Assess Customer Needs Expense Control Vendor Management Training and Development
- Creative Problem-Solving Quality Assurance Effective Communicator
- Customer and personnel training
- Operations management
- Vendor management
- Quality Assurance Evaluation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Manager
Apollo 24/7
01.2023 - Current
City Head
Stanza Living
04.2021 - 12.2022
Cluster Manager
Stanza Living
04.2019 - 04.2021
Area operation Manager
Treebo Hotels
08.2016 - 04.2019
Housekeeping
ITC Grand Bharat
08.2015 - 08.2016
Team Leader
The Oberoi Udaivilas
09.2011 - 07.2015
Bachelors of Hotel Management -
Graphic Era University