Mohit Sabharwal

Seeking an assignment in a growth-oriented environment as a key member of their team, delivering excellent results and contributing to bringing up the overall performance of the organization.

A competent Operational professional with over 7 years of experience. Experience in Costing and Appraisal Systems including Trend Analysis. Ability to perform in a fast-paced environment to handle multiple tasks through effective prioritization. Result-oriented, flexible to adapt to new challenges, and accepting of responsibilities. Learning, evolving, and sharing knowledge is my passion. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

• Have been consistent in my performance and have received recognition (Auditor of the Week) 8 times from December 2021 to March 2022.
• Joined Startup Company and successfully handled US process as a top performer and got promoted to Quality Analyst within 8 months of joining (Nov-2020).

• Incruiter Pvt. Ltd., Quality Analyst, 10/10/23 - 12/11/23, Conduct video review of interviews, ensuring precise assessment for accuracy of the interview., Validate feedback reports by analyzing with video recordings, Proofreading and delivering as per expectations., Assure that Interview aligns with client expectations., Communication with panels, offering constructive feedback for enhanced interview techniques.
• Miles Education Pvt. Ltd., Quality Analyst, 04/24/23 - 07/12/23, Assist in crafting action plans for process refinement., Perform comprehensive call audits to evaluate sales interaction effectiveness., Utilize QC tools for in-depth trend analysis and actionable insights., Apply findings to enhance customer service quality and bolster sales numbers., Maintain accurate training records, ensuring continuous improvement., Partner with sales managers to define key performance indicators (KPIs)., Deliver constructive feedback, enrich sales techniques, and foster growth., Identify training requirements and contribute to program development.
• WhiteHat Education Technologies Pvt. Ltd., Quality Analyst, 04/06/20 - 12/30/22, Promoted to Quality Analyst within 8 months of joining (Nov-2020)., Process improvement, Conducting training/coaching sessions for the team members and responsible for Call quality auditing and on-time feedback., Do process run for the new agents hired in the team and bridge the process gaps, Conducting Calibration sessions Weekly and implement its outcome., Collecting data and preparing operational reports, Respond to queries from all calls, portals, emails, and chats from the client, Work on data and prepare stats for management to identify performance issues., To ensure the TAT is maintained and also follows the standard service desk operating procedures., Slot Booking Audit, Auditing the quality of sales managers with respect to the slot booked by them, completing the audit target within the time frame allotted., Live Sessions Audit - Ensuring the Quality check is done for all aspects of the session and making sure that the Compliance is followed and meets the expected Standards., Auditing the call conversation with the customers – Reducing the Fatal and Process Discrepancies., Inbound Call Audit – Audit the inbound calls for the executives. Quality sessions are taken for different teams in order to improve the work quality and minimize errors., Email Process - Manage daily inbound/outbound e-mail flow. Coordination with the tech team to manage ongoing classes along with the rescheduling requests, and contribute to team effort by accomplishing related results., Customer Support Management - Assisted in managing customer inquiries, providing excellent customer service and resolving issues in a timely and empathetic manner., Managed to reduce the number of tickets for a recurring issue., Troubleshoot customer issues., Gather customer feedback and provide suggestions for improvement., Track customer interactions and provide detailed reports., Ensure customer satisfaction by resolving customer issues in a timely manner., Maintain a high level of customer service., Stay up-to-date with product and service information., Provide feedback to management regarding customer concerns.
• Trinity Air Travel & Tours Pvt. Ltd., Deputy Manager, Accounts & Credit Control, 04/01/19 - 09/14/19, Handled more than 100 clients and also maintained their credit limit, Preparing and maintaining ledger, bill-wise outstanding, and various other reports, To ensure proper accounting of all the cheques correctly., Preparing Weekly, Fortnightly, and Monthly Collection Forecast, Strategizing and driving collections across the zone., Checking agreements and ensuring all supporting documents are in place., Monitoring and Controlling process of Receivable Management, Ageing overdue analysis, Evaluating credit worthiness of customers., Reconciliation of accounts and outstanding payment with the client, Providing accounts information to internal departments., Opening of new customer accounts by gathering all necessary documents and ensuring that new customers have healthy credit.
• Kotak Mahindra Life Insurance Company Ltd., Deputy Manager, FIG, 07/17/17 - 03/19/19, Sales Support, Coordinate with the sales team and take updates for the support needed in sales at the pan-India level., Review the case and keep a follow-up with the team to get all the necessary information/documents regarding the same., Performing complex operations and ensuring that the work is completed., Rate comparison, and support product pricing by getting the best rates from the actuarial department for the clients, Collecting data and preparing operational reports, Taking the projections and month-end conversion from the team and updating the same to the management, Review the process/strategy for new clients from end to end., Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system., Handling administrative duties for the company and its executives and management teams., Scheduling customer meetings and conferences., Providing guidance to all levels of employees regarding personnel policies and procedures, Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports., Collaborating with other departments to ensure sales, marketing, legal queries, and contract management are handled efficiently., Ensure spend management within specified budgeted costs, Developing and maintaining filing systems to maintain sales records, prepare reports, and provide financial information to the department., Ensuring adherence to laws, regulations, and policies., Ensuring that all synopsis and premium summaries are released on time along with keeping track of all the policies., Coordinating with vendors for Trophies and Plaques for events, Coordinating with various departments for Audit requirements or inspections along with helping the team in reconciliation activities., Ensuring on-time payments to the client at the time of claims and preparing data as per the requirements., Arranging training activities for internal as well as external teams., Worked on hotel bookings, Domestic, and International flight bookings, and travel arrangements for the team.
• Here Solutions Pvt. Ltd., GIS Analyst, 01/15/15 - 07/17/17, Geographic Technician:, Maintaining compliance with database specifications and project requirements., Performing quality checks on data input to test the validity of data with the assistance of experienced Geographic Technicians., Special project work as and when assigned along with mentoring new team members., Working with proprietary tools, using source material to apply basic navigation attributes including names, addresses, speed categories, functional class entry of roadways, intersection coding, restricted driving maneuvers, administrative and postal coding as well as various other basic attribute coding.

10/10/28

• Freelancer, Ola Pvt ltd, Jan 2024 - Present
• Quality, Incruiter Pvt Ltd, Oct 2023 - Dec 2023
• Quality, Miles Education, Apr 2023 - Jul 2023
• Quality Analyst, WhiteHat Education Technology Pvt. Ltd., Apr 2020 - Dec 2022
• Accountant, Trinity Air Travel & Tours Pvt. Ltd., Apr 2019 - Sep 2019
• Deputy Manager, FIG, Kotak Mahindra Life Insurance Company Ltd., Jul 2017 - Mar 2019
• GIS Analyst, Here Solutions Pvt. Ltd., Jan 2015 - Jul 2017

• Passport Number: Z5145776
• Notice Period: Immediate joining
• Date of Birth: 12/25/91
• Gender: Male

Two Months Summer Internship in RCFL (Finance & Costing Departments)