Mohit Sabnani

• Engaged with customers via chat or Mail platforms for responding to their inquiries.
• Assisted in designing new Sales strategies for improving the overall customer Shopping journey.
• Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
• Identified opportunities for providing additional services or products to existing customers.

Built a professional working relationship

with 2.5K customers, increasing client

satisfaction ratings by 94%

Manage a team of 15+ sales representatives

and account executives, provide support

during high-level consultations, and identify

opportunities to improve performance,

resulting in a 40% increase in sales revenue

in 2022 and an average close rate Of 55%

Serve as the point Of contact for escalated

client issues, manage stakeholder

relationships with multi-million rupees

accounts, and improve client retention from

to 80%

• Designed and implemented a comprehensive sales

and marketing strategy for a retail manufacturer of

alternative ice products

• Successfully led the conversion from a commercial

manufacturer to a retail manufacturer

• Managed 40 sales representatives, 5 managers, and

administrative support professionals in the produce