Mohit Sachdev

• Owned 10+ enterprise client relationships as the primary strategic contact, leading 15–20+ cross-functional stakeholders to deliver on-time PR and communication campaigns while improving retention and CSAT by 10–20%
• Drove account expansions, renewals, and pipeline growth through KPI-driven success plans, SLA-based issue resolution, quarterly reviews, and leadership of 3+ enterprise events engaging 100+ senior stakeholders

Ennoventure Account Expansion and Customer Experience (EMEA & US)

• Managed 4 strategic enterprise accounts (HUL, Nestlé ME, Godrej, Yara) for a SaaS digital authentication platform, driving onboarding, adoption, ROI, and faster time-to-value.
• Led cross-functional delivery and partner coordination while using usage data and health metrics to proactively manage risk, reduce churn, and improve retention, and CSAT.

Provar Account Expansion and Customer Experience (EMEA & US)

• Owned and expanded a $5M ARR portfolio across 48 enterprise & mid-market accounts (US & Europe), achieving 80% retention, strong renewals, and successful onboarding of 15 new clients
• Drove CSAT of 8.0/10 and higher product adoption through proactive account management, QBRs, demos, workshops, and structured success plans
• Improved customer data accuracy by 25% by implementing health scores, BI reporting, and Salesforce-based workflows, enabling proactive churn and risk management
• Scaled Customer Success operations by automating onboarding, renewal, and expansion workflows and enabling 5 CSMs, reducing ramp-up time and boosting team productivity

• Managed post-sales customer relationships with a customer-first approach, driving onboarding, platform engagement, adoption, and renewals across a portfolio of 350+ customers
• Increased platform engagement from 84% to 96% by delivering targeted product demos, workshops, and training programs aligned to customer use cases
• Acted as the Voice of Customer by capturing feedback, usage insights, and pain points, and partnering with Product and Engineering teams to influence roadmap and feature improvements
• Built and maintained advanced dashboards and performance reports to track adoption, engagement, and business KPIs, enabling data-driven decision-making and proactive risk management

Customer Experience

• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
• Trained 8 new sales representatives on sales strategies and processes to reduce process gaps
• Collaborated with upper management to implement continuous improvements and exceed team goals
• Created 3 new distributor networks in Haridwar and Rishikesh which increased sales by 25%

Software Development

• Automated resource hiring and project allocation task by automating the Excel sheet into an application which reduced resource allocation time from 4 weeks to 2.5 weeks
• Developed customized reports, summarizing and presenting data in a visually appealing format
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction
• Liaised with Product Managers to identify minimum viable product requirements and clearly defined feature sets
• Implemented Agile methodologies, increasing overall adaptability and responsiveness