MOHIT SAXENA

• Responsible for Hardware Delivery performance across different Customer Units in MOAI (Market Area Southeast Asia Oceania & India) covering different countries India /Australia /New Zealand /Bangladesh /Malaysia /Thailand /Singapore /Philippines /Indonesia.
• Responsible for meeting customer SLAs as per contract (SPMS/SPRS).
• Interface to Customer Units for hardware delivery and product-related issues.
• Conduct Monthly Governance Meeting with Customer Units to review performance.
• Pre-sales support for building a business case for any new business opportunity from HW delivery support perspective.
• Aligning Customer Support Hardware readiness with new product introduction/rollout in Customer Network.
• Cost management (budgeting, tracking, saving initiatives).
• Taking up product-related issues with the Product Design Unit.
• Performance Review of backend Repair Centers and Logistic Centers.
• Perform product fault rate, NFF Rate, and Scrap Rate analysis and take necessary actions with respect to respective stakeholders.
• Identified areas of improvement within existing operations through process analysis and benchmarking studies.
• Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
• Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
• Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.

Additional responsibility as project manager.

• I worked as a Project Manager in the transfer of repairs of a product from the Repair Center in Celestica to the Repair Center in Romania (Third Party) during 2015.
• Worked as a Project Manager for SPMS Setup for New Customer '2 Degrees' in New Zealand, 2021-2022.
• Worked as Project Manager for SPMS setup for Reliance JIO 5G rollout across PAN India during 2022-2023. Including e2e setup of Warehouse, Logistics, Material, and Repair Setup, along with training to Customer about Ericsson HW processes.

Responsible for the overall growth of the repair center in Ericsson Jaipur by introducing more products in the Repair Portfolio. Responsible for driving business case and implementation of the same once approved.

PROJECTS Responsibility.

• Managing the end-to-end deployment of the project.
• Prepare a business case for the addition of a new product in the Repair Centre.
• Prepare Project Specification, Time Plan, Budget, and Risk Analysis.
• Secure a cross-functional project team and secure competence towards new product.
• Ensure setup of supply chain, including imported and local vendors.
• Arranging Steering Group Meetings and preparing inputs/status for the same.

Projects completed as Program Manager:

Establish end-to-end repair setup of different products as per below:

• Transmission Area: NPU, ETU, LTU, MMU2, and RAU.
• Radio Area: - RRUW, RUS, RUW, PSU, FCU.
• Also establish first ever the Global Volume Repair Flow in Jaipur i.e repairing Malaysia Volume in Jaipur Repair Centre in end of 2013 -> Received ACE Award for same.

Worked as a Project Manager for introduction, rollout of new telecom Products in area of Core, Radio, Transmission through (NPI, TPI) in Ericsson Jaipur Factory. Also responsible, spokesperson to KAMs, Product team, and Operations for any product-related issue or query in running products or upcoming products.

• Managing the end-to-end deployment of the project.
• Prepare a business case for the addition of a new product in the Repair Centre.
• Prepare Project Specification, Time Plan, Budget, and Risk Analysis.
• Secure a cross-functional project team and secure competence towards new product.
• Ensure setup of supply chain, including imported and local vendors.
• Arranging Steering Group Meetings and preparing inputs/status for the same.

International Assignments: Traveled to different countries Sweden, China, Malaysia, Philippines, and Indonesia for New Product Business Review Meeting and New Product competence as well.

Projects include:

• DPL Process Implementation.
• New product production setup in Jaipur plant, like Radio R_RUS, RRUW 3G Module, 3G RBS (6601), CN-S & GSP 6.1, BSC-High Density, Mini Link TN, 3G RBS (3922/3976), and Mini Link E, transferred from Global Ericsson Plants.

Roles/Responsibilities

• Product/Test Support for the Radio/AXE/Transmission Products (RBS, BSC, RBSC, MSC, MSC-S, HLR, MGW, Mini Link-TN).
• Responsible for Change Advisory Board and Configuration Change Board for handling product issues.
• Responsible for any root cause analysis of product/process-related issues.
• Responsible for product roadmap. (Phase in, Phase out, Upgradation), accordingly handling CI/CO.
• Responsible for BOQ/BOM (Bill of Material) finalization for any product.

Roles/Responsibilities

O&M

• Complete Operation & Maintenance of BTS cell site, including BTS, MW, and Power Plants.
• BTS (Carrier) upgrade and power calibration.

Project

• Infrastructure setup for new BTS cell sites includes tower, shelter, DG, PIU, power plant, AC, etc.
• Installation/Commissioning of BTS (CDMA) and Support Transmission (Microwave/Fiber) part.
• Performing ATs with vendors and clearing bills (TATA Teleservices).

• Involved in rollout of Tatatele services network in Up West (Posted in Moradabad).
• Infrastructure setup for BTS cell sites, including tower, shelter, DG, PIU, and power plant.
• Performing ATs with customers (TATA Teleservices). Vendor invoicing verification.
• Responsible for 6 districts, approximately. 40 sites in U.P. West.