Mohit Sen

*Define, standardize and monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and thereafter make recommendations for ongoing improvements in the process.

* Ensure the team meets the assigned audit targets and compliances set as per SLA and performance scorecard for each process through continuous improvement methodologies * Work closely with all functions for consistent delivery of service standard

. * Interact actively with the clients at an operational level. Responsible for consistent delivery of service standards as per SLAs.

* Drive a Metrics Driven Culture amongst the Team and establish reliable systems for measurement.

*Monitor systems and process to provide ongoing feedback for continuous improvement

• Demonstrated adaptability by successfully handling changing priorities and shifting deadlines without compromising performance standards or results delivery.
• Enhanced company reputation by delivering exceptional customer service at all times.
• Maintained accurate records of client interactions within CRM system for future reference.
• Collaborated with cross-functional teams to achieve shared objectives and project milestones.