Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Hi, I’m
Mohit Sharma
Delhi
Summary
Overview
14
years of professional experience
Work History
Country Delight
Assistant Manager - HR
05.2021 - Current
Job overview
- Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
- Created employee satisfaction surveys to gather feedback on workplace policies, procedures, and culture for continual improvement purposes.
- Reduced employee turnover with targeted recruitment strategies and comprehensive benefit packages.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained current documentation and submitted timely reports.
- Negotiated complex vendor agreements and built relationships across multiple commodities.
- Streamlined vendor management processes by implementing efficient record-keeping and tracking systems.
- Enhanced productivity with streamlined processes for staff allocation and workload management.
- Advocated for staff members, helping to identify and resolve conflicts.
- Supported supervisor and associated team members to maintain system functionality.
- Increased cost savings by identifying areas for process improvement and implementing cost-effective solutions.
- Reduced operational costs, negotiating better contracts with suppliers.
Ninjacart
Vendor Coordinator, Operation Manager
06.2019 - 05.2021
Job overview
- Negotiated favorable contract terms with vendors, resulting in cost savings and improved service levels.
- Conducted regular vendor audits, ensuring compliance with regulatory requirements and company policies.
- Monitored vendor performance to ensure adherence to contractual obligations and quality standards.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Negotiated and executed contracts on behalf of department.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- A Handling day to day operations with manpower and 3PL fleet to run the ops across 29 DCs in Ninjacart.
- A Vendor Management along with cost negotiations to invoicing with daily MIS and debits (If Any) monitoring.
- A Onboarding and managing the new vendors to avoid dependency.
- A Maintaining overall Last Mile cost to achieve expected targets.
- A Team motivation plan, and training scheduled with head office HR department,
Patanjali Store
Store Manager
11.2017 - 05.2019
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Grofers
Assistant Store Manager -Operations
06.2015 - 11.2017
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- "Efficient Order Fulfillment and Timely Delivery Partner Assignment"
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Vishal Mega Mart
Store Auditor
06.2014 - 06.2015
Job overview
- Provided expert guidance on inventory control measures, supporting stores in maintaining optimal stock levels without overstocking or running out of key items.
- Improved store compliance with company policies through regular monitoring and corrective actions.
- Enhanced inventory accuracy by conducting thorough store audits and identifying discrepancies.
- Streamlined audit processes for increased efficiency, implementing standardized checklists and guidelines.
- Evaluated competitor pricing strategies, informing store management of market trends to maintain a competitive edge.
- Optimized product placement on shelves, resulting in improved sales performance and customer satisfaction.
- Assisted in staff training initiatives, ensuring all employees were knowledgeable about company policies and best practices.
- Reduced shrinkage rates by identifying potential theft risks and recommending loss prevention strategies.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Carrefour
Department Supervisor
10.2012 - 06.2014
Job overview
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Implemented successful promotional campaigns to increase sales and drive customer engagement.
- Developed strong relationships with suppliers to secure better pricing and product availability.
- Streamlined department processes to enhance productivity and reduce labor costs.
- Managed grocery department operations, ensuring a clean and organized store environment.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Reliance Fresh
Grocery Store Cashier
08.2010 - 03.2012
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Nehru Smark Inter Collage Bagpat
High School Diploma
04.2001
University Overview
JetkingNew Delhi
Retail Ability Course from Retail Management
04.2001
University Overview
HR IGNITE (ISO 9001:2015)Delhi
Labor Law Training (HR Practice ) from Labor Studies
04.2001
University Overview
Woolf Academy (UpGrad)Delhi
MBA from Human Resources Management
04.2001
University Overview
National Institute of Business StudiesDelhi
BBA from Management Information Systems
04.2001
University Overview
Skills
Retail industry knowledge
Proficiencyforte
Proficiencyforte
Managing stores operations ensuring optimum inventory levels to achieve maximum cost savings for the company. Executing physical stock verification, instituting inventory control measures & organizing dispensing activities. Planning, directing and maintaining an efficient Store Operations; assigning and evaluating the work performance of personnel assigned at the store. Running the operations in sync with company expectations., Ensuring stock availability in time as per sales plan with the help of sales planner. Formulating and implementing sales promotion plans and new stores concept to generate increased sales for achievement of revenue targets effectively. Taking creative initiatives for virtual merchandising, new products and schemes of the products at the store., Recruiting, mentoring, training and development of the field functionaries to ensure the sales and operational efficiency. Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members., Handling day to day operations with manpower and 3PL fleet to run the ops across 29 DCs in Ninjacart. Vendor Management along with cost negotiations to invoicing with daily MIS and debits (If Any) monitoring. Onboarding and managing the new vendors to avoid dependency. Maintaining overall Last Mile cost to achieve expected targets.Experiencechronology
Experiencechronology
- Country Delight, 05/21, Present
- Ninjacart Agritech Operations, 06/19, 05/21
- Patanjali Ayurveda Pvt Ltd, 11/17, 05/19
- Grofers, 06/15, 11/17, Assistant Store Manager - Operations
- Vishal Mega Mart Retail, 06/14, 06/15, Supervisor
- Carrefour Wholesale Cash and Carry, 10/12, 06/14
- Reliance Fresh, 08/10, 03/12, Cashier
Accomplishments
Accomplishments
- Received Pioneer Award in Ninjacart for Cost Reduction in third party manforce.
- Received Committed Supervisor award in Carrefour WC&C India Pvt Ltd for Delhi region
- Star of the month in Reliance Fresh Ltd for zero pendency operations.
Purposeofjob
Purposeofjob
To take accountability & be responsible for keeping the store at the highest level of standards as per the company front end & back end processes, various audits & KPI reviews and to manage & run the store with highest level of operational efficiency internally & externally.Keyfocusareas
Keyfocusareas
- PROCESS (Front End)
- Audits
- P&L
- Success Dashboard
- Associates & Customer satisfaction
Academiccredentials
Academiccredentials
- Pursuing PGDM in Supply Chain Management.
- Completed BBA in 2012 with 7.1 CGPA.
- 12th from U.P Board 2009
- 10th from U.P board 2006
Careerabridgment
Careerabridgment
An analytical and a dynamic professional with 8 years of experience in Store Operations, Project Management, Merchandising & Planning, Business Development and Customer Relationship Management. Handling F&V, Cosmetics and FMCG & food products. Expert in building records of success in sales and leadership positions for generating substantial revenue growth; well versed with store operations and allied concepts. Abilities in handling retail store operations entailing detailed market analysis, range and product selections, visual merchandising, store standards, marketing, Legal Compliance and client servicing& satisfaction. Looking forward to accept greater responsibilities in organisation, handling bigger teams & operations. Staff attendance expiry damage discard report preparation, Updating GRN and indent warehouse and DTS delivery both. Team motivation plan, and training scheduled with head office HR department, Performing interior and exterior Loss Prevention audits of the FCs/ DCs, being alert to and responding to any security of Loss Prevention issues. Handling across 300-400 Labour on a daily basis.Timeline
Assistant Manager - HR
Country Delight
05.2021 - Current
Vendor Coordinator, Operation Manager
Ninjacart
06.2019 - 05.2021
Store Manager
Patanjali Store
11.2017 - 05.2019
Assistant Store Manager -Operations
Grofers
06.2015 - 11.2017
Store Auditor
Vishal Mega Mart
06.2014 - 06.2015
Department Supervisor
Carrefour
10.2012 - 06.2014
Grocery Store Cashier
Reliance Fresh
08.2010 - 03.2012
Nehru Smark Inter Collage
High School Diploma
04.2001
Jetking
Retail Ability Course from Retail Management
04.2001
HR IGNITE (ISO 9001:2015)
Labor Law Training (HR Practice ) from Labor Studies
04.2001
Woolf Academy (UpGrad)
MBA from Human Resources Management
04.2001
National Institute of Business Studies
BBA from Management Information Systems
04.2001
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