Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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MOHIT SHARMA

MOHIT SHARMA

Summary

To achieve high career growth through a continuous learning process and keep myself dynamic, visionary and competitive with the changing scenarios of the world.

Overview

15
15
years of professional experience

Work History

Customer Sales Representative

Admiral Solutions Pvt. Ltd.
01.2024 - Current
  • Led sales team to achieve monthly targets, enhancing departmental productivity.
  • Implemented customer feedback systems to improve service quality and retention.
  • Mentored junior representatives, fostering professional growth and skill development.
  • Streamlined sales processes to increase efficiency and reduce response times.

Collection Analyst

Midland Credit Management PVT LTD
03.2019 - 04.2023
  • Review and assess outstanding debts to identify delinquent accounts and determine appropriate collection actions
  • Communicate with debtors through phone calls, emails, and written correspondence to negotiate payment arrangements and resolve outstanding balances
  • Liaise with clients and provide regular updates on the status of collections, ensuring transparency and compliance with client-specific requirements relationships
  • Maintain accurate and detailed records of all interactions, payment agreements, and progress on collection efforts
  • Provide excellent customer service to debtors, addressing their questions and concerns professionally and respectfully.

Senior Sales Associate

John Keells BPO Solutions PVT LTD
09.2013 - 10.2017
  • As a Sr. Sales Associate, connecting with prospects over the phone and drive closure
  • Providing them with the best possible plan according to their monthly budget
  • Understanding their needs (Learn from customers) and pitching for the product suits them the best
  • Generating revenue every month while maintaining VSATS and Compliance score
  • Help new team members come up the learning curve
  • Emphasize achievements and responsibilities such as closing sales, building customer relationships, achieving sales targets, performing outbound calling, handling inbound leads, product knowledge, and customer acquisition.

Customer Service Executive

iYogi Technical Services
03.2011 - 10.2012
  • Ensured complete satisfaction of customers/clients through attentive and personalized support
  • Analyzed customer calls to identify the root causes of complaints and provided effective solutions to retain customers
  • Maintained a high level of customer retention by addressing their queries promptly and professionally

Education

Bachelor of Arts -

Ch. Charan Singh University
01.2011

Skills

  • Customer Service
  • Sales
  • Collections
  • Problem Solving
  • Communication
  • Analytical Skills

LANGUAGE

English
Hindi

Timeline

Customer Sales Representative

Admiral Solutions Pvt. Ltd.
01.2024 - Current

Collection Analyst

Midland Credit Management PVT LTD
03.2019 - 04.2023

Senior Sales Associate

John Keells BPO Solutions PVT LTD
09.2013 - 10.2017

Customer Service Executive

iYogi Technical Services
03.2011 - 10.2012

Bachelor of Arts -

Ch. Charan Singh University

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MOHIT SHARMA