Hi, I’m
Mohit Sharma
New Delhi
Summary
Dynamic Sales Manager with over 15 years of proven expertise in selling hotels, travel packages, and booking transportation worldwide. Recognized for effectively addressing diverse market demands and conducting comprehensive travel training that enhances employee and agent performance, leading to superior customer service outcomes. Skilled in managing agent escalations, resolving on-tour issues, and overseeing operations for both Indian and international markets as the primary point of contact. A track record of leading high-performing sales teams in a collaborative environment drives exceptional results, with a commitment to delivering outstanding customer experiences and achieving significant revenue growth.
Overview
16
years of professional experience
Work History
TBO.com
Assistant Sales Manager
01.2020 - Current
Job overview
- Developed and implemented comprehensive sales strategies to meet company targets and expand market share.
- Created and executed tailored sales plans to achieve short and long-term sales goals.
- Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
- Manage and working closely with Travel Agents, providing coaching, training, and mentorship to ensure consistent performance.
- Led weekly sales meetings, conducted performance reviews, and facilitated ongoing development for team members.
- Generated sales forecasts and provided regular reports to senior management on sales performance, trends, and opportunities.
- Cultivated and maintained strong relationships with key agents, ensuring high levels of customer satisfaction and long-term retention.
- Developed and maintained a robust sales pipeline, ensuring consistent lead generation through various channels, including B2B sales, events, and trade shows.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled customer complaints professionally and resolved them promptly, ensuring overall customer satisfaction
- Interacted with high-profile clients and collaborated with them to finalize their trips.
AKQUASUN HOLIDAYS INDIA PVT. LTD
Deputy Manager Sales
03.2019 - 12.2019
Job overview
- Introducing top holiday spots to tour operators and travel partners across the region as part of active involvement.
- Marketing and selling holiday packages for individual travelers, special interest groups, and corporate events to international destinations.
- Interacting with key accounts and clients across different sectors and rendering their services related to hotel accommodations, cruises, Eurail, and Land arrangements.
- Achieving high customer satisfaction by personalizing offerings with efficient resource management through close client communication.
NIVALINK TOURS AND TRAVELS PVT LTD
Assistant Manager Corporate MICE & FIT
01.2017 - 03.2019
Job overview
- Plan, organize and execute successful MICE events that meet the clients’ expectations and budget.
- Manage and coordinate with internal and external stakeholders, such as vendors, venues, speakers, sponsors, staff and attendees.
- Develop and implement marketing and sales strategies to promote MICE services and generate new leads and revenue.
- Monitor and evaluate the performance and feedback of MICE events and identify areas for improvement and innovation.
- Ensure compliance with relevant laws, regulations, policies and standards in the MICE industry.
- Travel with group to Singapore, Malaysia, Thailand, Malaysia & United Arab Emirates with corporate group to ensure event/holidays meet the expectations.
- Addressing and resolving complaints or dissatisfaction expressed by customers regarding a product or service.
- Monitoring financial transactions, due dates, reimbursements, and other operational procedures to ensure accuracy and efficiency.
- Keep in touch with outbound suppliers through Roadshows and office visits to establish and strengthen relationships.
DONIVAND LIMITED- GTA
Operation Executive
11.2014 - 12.2016
Job overview
- Listen actively, empathize, acknowledge their concerns of Travel Agent/Client, offer a solution, and follow up to ensure satisfaction.
- Planning and managing travel operations.
- Ensuring customer satisfaction and retention.
- Enhancing sales and revenue generation.
- Maintaining quality standards and performance.
- Keeping up with industry trends and best practices.
- Tasks involved in tour planning such as creating quotes and making itineraries for travel packages.
TUI Group
Operation Executive
04.2012 - 10.2014
Job overview
- Provide excellent customer service to ensure customer satisfaction and loyalty.
- Understanding customer needs and preferences to book travel services.
- Coordinate flights, accommodations, transfers, tours, and other activities.
- Travel management involves designing, negotiating, and managing travel budgets.
- Monitoring and evaluating travel operations, suppliers, vendors, and staff.
Bajaj Allianz General Insurance
Motor Vehicle Theft Claim Executive
04.2010 - 03.2012
Job overview
- Analyze and investigate complicated insurance claims to help prevent fraud.
- Review and process new claims reports.
- Organize and present claim review plans.
- Negotiate settlements.
- Resolve claims in a timely manner.
- Stay up-to-date on local, state and law changes in the insurance field.
Education
Swami Vivekanand Subharti UniversityNew Delhi, India
M.Com
03.2019
Skills
- Revenue monitoring
- Sales strategy development
- Team building and development
- Data reporting
- Competitor analysis
- Relationship building and management
Travel Photography, Playing Cricket
I am passionate about travel, hospitality, and client relationship management, and I enjoy exploring new destinations to better understand global market trends and traveler preferences. I’m fluent in English and Hindi.. Outside of work, enjoy researching luxury hotels and new travel experiences. I bring enthusiasm, adaptability, and a solutions-driven mindset to every project I take on.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Assistant Sales Manager
TBO.com
01.2020 - Current
Deputy Manager Sales
AKQUASUN HOLIDAYS INDIA PVT. LTD
03.2019 - 12.2019
Assistant Manager Corporate MICE & FIT
NIVALINK TOURS AND TRAVELS PVT LTD
01.2017 - 03.2019
Operation Executive
DONIVAND LIMITED- GTA
11.2014 - 12.2016
Operation Executive
TUI Group
04.2012 - 10.2014
Motor Vehicle Theft Claim Executive
Bajaj Allianz General Insurance
04.2010 - 03.2012
Swami Vivekanand Subharti University
M.Com