Mohit Sharma

Enhanced customer experiences by showcasing homes and hosting open houses. Boosted engagement through clear explanations of property benefits during viewings. Facilitated successful transactions by negotiating deals aligned with client goals.

• Followed-up with prospects and hot leads to obtain exclusives and drive new sales.
• Delivered exceptional customer service, addressing queries and concerns promptly to ensure client satisfaction.
• Developed and maintained strong relationships with property owners, offering personalised service and advice.

• Greet customers and listen for needs to improve daily service delivery.
• Coordinate with colleagues to complete tasks and hit shared team targets.
• Build strong colleague relationships through regular check-ins and respectful communication.
• Join team-building activities to strengthen collaboration and maintain a positive environment.

• Facilitated consultations to assess client needs and financial objectives
• Executed cross-selling and upselling strategies to enhance existing client portfolio
• Provided insurance quotes and information in a courteous and professional manner
• Conducted market research to pinpoint potential growth opportunities and inform product offerings

• Business Development: Identify growth opportunities within partner agencies and develop strategies to maximize their potential
• Support partners in generating new business, acquiring clients, and expanding their customer base
• Collaborated with partners to develop joint business plans, establish targets, and monitor progress
• Identified partners' goals, challenges, and needs to deliver targeted support and guidance
• Conduct regular meetings, check-ins, and performance reviews with partners to assess their progress and address any concerns
• Oversaw management activities to ensure efficient operations: Establish and maintain strong relationships with partner agencies, acting as their main point of contact
• Facilitated training sessions for partner development, assessing skills gaps and providing targeted training opportunities
• Conduct workshops, webinars, and training sessions to enhance partners' understanding of products, services, and industry trends.

• Handled queries, requests, and complaints from customers tactfully, providing customer service at every interaction and ensuring end-to-end resolution through complete ownership of each transaction.
• Aimed to achieve superior customer engagement, contributing to significant improvements in customer experience.
• Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
• Handled high-volume telephone calls to address and resolve customer queries.
• Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.