Mohit Singh

• Team Management - Handling a team of different levels of resources & monitoring the auditing processes, identifying improvement areas, and implementing adequate measures reducing the managerial e orts by 25%.
• Experienced in Project Management and handling day-to-day control procedures in the lifecycle of a project. Over 10,000 project hours achieved in a year.
• Experienced in stakeholder management leveraging data to create reports and dashboards to be shared with Executives and top management.
• Focus on time/resource optimization increased by 30%. Provide strategic insights to optimize performance including such measures as win/loss, retention, and revenue optimization by 55%.
• Experienced in budgeting and pricing strategies, leveraging years of experience to optimize financial performance, maximize profitability, and drive strategic decision-making for business growth.
• Developed strong working relationships with staff, fostering a positive work environment.

I was a part of the Merchant Services department where we used to evaluate merchant accounts with the US business norms and provide a closed approach report with their respective credit scores. This helped the merchants apply for a POS (Point of Sale) machines for card transactions.

• Mentored junior team members, contributing to their professional growth and development.
• Worked as an SME (Subject Matter Expert) and handled OJT (On Job Trainees) team.
• Part of the escalations team where the high-level escalated issues were resolved with 100% quality.
• Assisting customers with booking and billing queries.