MOHIT SINGH

Leasing Management: Manage the end-to-end leasing process, from lead generation to lease signing. Develop and implement effective leasing strategies to maximize occupancy and revenue.

Customer Relations: Build and maintain strong relationships with current and prospective tenants. Address tenant inquiries and concerns promptly to ensure a positive experience.

Market Analysis: Conduct market research to stay informed about trends, competitor offerings, and pricing strategies. Provide insights and recommendations for pricing and promotional strategies.

Sales and Marketing: Collaborate with the marketing team to create promotional materials and campaigns to attract new tenants. Organize and conduct tours of the co-working space for potential clients.

Lease Administration: Prepare and manage lease agreements, ensuring compliance with company policies and legal requirements. Maintain accurate records of lease agreements, tenant interactions, and occupancy reports.

Community Engagement: Foster a sense of community within the co-working space by organizing events and networking opportunities for tenants. Collaborate with the operations team to ensure the space meets tenant needs and expectations.

Expansion: Develop and implement a comprehensive expansion plan for establishing a new business centre in the National Capital Region (NCR), enhancing our footprint and service offerings in a strategically significant market.

• Company Overview: AIHP
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company's services addressing or predicting clients' objectives
• Proactively initiate and engage sales calls to new prospects
• Obtain customer feedback on service quality and share with management to continuously improve the business operations
• Maintaining of 100% occupancy by achieving sales goals, and managing churn
• Devises sales strategies to increase market penetration and sales volumes
• Develops and ensures implementation of policies, procedures, quality standards, and monitoring systems to track issues and compliance
• Managing existing Customer base and developing new customer base
• AIHP

• Communicating daily with the management team, planning work schedules & checking Client requirements
• Leading the Community Management team to achieve the following:
• Creating of a collaborative environment through events and personal introductions
• Maintaining of 100% occupancy by achieving sales goals, and managing churn
• Ensuring that building is fully operational and processes are running smoothly
• Driving growth and promotion of Smartworks- provided service offerings
• Maintaining company standards and expectations
• Managing building KPI’s
• Managing all building operations and communicate with market support to ensure highest level of member satisfaction
• Develop community initiatives designed to create connections between members including member introductions, overseeing events, electronic and print communications, and building walkthroughs
• Taking responsibility for the recruitment, training, centre & monitoring of staff
• Preparing MIS reports
• Managing quality assurance programmes

• Company Overview: Vatika Group
• Participated in statutory audits as internal ISO auditor across PAN India centres, evaluated risks, control & standards within Vatika
• Designed and implemented rules, guidelines and best practices for the community to optimize member experience
• Resolved member complaints regarding other members through neutral fact investigation and process termination of membership when warranted
• Was taking care of complaints, escalations, hygiene and cleanliness
• Was Preparing MIS reports
• Coordinated and Closed KYC documentation for associated members
• Handled Partnership & alliances
• Planning & overseeing centre renovation / work
• Organised security & administration services for business centre
• Monitor all statutory compliance area
• Forecasting & budgeting pertaining to expenses & finance required for maintaining Business centre
• Managed cost control & expenses for Business centre
• Making Duty Roaster
• Taking care of AMC, AMC Renewals
• Vatika Group

• Assist in the organization of all Front Desk staff for all preseason duties
• Determine and process all guest compensation issues
• Troubleshoot all guest issues and problems
• Ensure high level of customer service is maintained at all times by all Front Desk staff
• One point contact for guest service
• Coordination with all departments
• Allocation of duties
• Complaint handling
• Managing Customer Feedback System
• Managing Customer Information System

• One point contact for guest service
• Coordination with all departments
• Complaint handling
• Monitoring check ins and check outs (Adherence to Brand Standards)
• Departmental coordinator for Up selling of rooms and Cross selling
• Managing Customer Feedback System
• Managing Customer Information System
• Attend guest courteously and deal promptly with their requests & queries
• Sell rooms to optimum capacity ensuring maximum revenue
• Handle all guest request/Complaints effectively to ensure complete guest Satisfaction
• To be warm friendly & courteous to the guest
• Greet guest on arrival and timely assistance of check in
• Brief handover to other shift and explain important points on log