Mohit Singh
Jaipur
Summary
Experienced operations executive with 6 years of background serving in industry leadership roles.. Detail-oriented and results-oriented with exceptional knowledge of business operations. Expertise in financial management, profit generation, and strategic planning.
Overview
6
6
years of professional experience
Work History
Operations Executive
Thrillophilia Travel Solutions
Jaipur
10.2023 - Current
- Identified cost savings opportunities through process optimization initiatives.
- Coordinated with cross-functional teams to ensure smooth operations.
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Communicated with departmental leaders to identify and solve daily operations issues.
Customer Service Representative
Teleperformance India Pvt Ltd
Jaipur
11.2019 - 07.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
Customer Service Executive
SBI Cards Pvt ltd.
Sriganganagar
01.2019 - 11.2019
- Ensured that all customer queries were handled quickly and professionally.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
Education
Associate of Arts -
Maharaja Ganga Singh University
Sri Ganganagar07-2019
High School Diploma -
Board of Secondary Education Rajasthan
Sri Ganganagar07-2016
Skills
- Process optimization
- Performance metrics
- Cross-functional collaboration
- Customer relationship management
- Inventory management
- Quality assurance
- Asset management
Timeline
Operations Executive
Thrillophilia Travel Solutions
10.2023 - Current
Customer Service Representative
Teleperformance India Pvt Ltd
11.2019 - 07.2021
Customer Service Executive
SBI Cards Pvt ltd.
01.2019 - 11.2019
Associate of Arts -
Maharaja Ganga Singh University
High School Diploma -
Board of Secondary Education Rajasthan
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