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Mohit Singh Gaud
Bengaluru
Summary
Dynamic Customer Success Manager with extensive experience in developing data-driven strategies and fostering client relationships. Proven track record of driving business growth through effective onboarding and technical troubleshooting, ensuring high levels of customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Innoviti Technologies Pvt Ltd
Bengaluru
12.2025 - Current
- Managed and maintained a portfolio of key accounts, fostering long-term relationships.
- Led regular business reviews with customers to align strategies with their evolving needs.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Collaborated with cross-functional teams to address client needs effectively.
- Cultivated client relationships to drive satisfaction and enhance retention.
- Facilitated customer feedback collection to inform product improvement initiatives.
- Developed plans and strategies to grow business and achieve company portfolio goals.
Customer Success Manager
Fynd
Bengaluru
08.2022 - 12.2025
- Orchestrated end-to-end onboarding process for new retail clients, ensuring seamless integration and high product adoption rates.
- Designed and delivered comprehensive training modules to enhance client technical proficiency and software utilization.
- Managed complex technical inquiries, delivering prompt resolutions to maintain high customer satisfaction.
- Oversaw strategic account management, reinforcing client relationships and aligning with business objectives.
- Developed data-driven strategies to enhance client engagement and support business growth initiatives.
- Mentored team members, fostering professional growth and enhancing overall team performance.
- Implemented AI-driven development tools to streamline project workflows and improve efficiency. Executed omnichannel strategies, focusing on customer success and maximizing satisfaction scores.
- Technical Product Pilots: Led the end-to-end pilot program for the Fynd Kiosk self-checkout system overseeing technical troubleshooting and stakeholder coordination.
- Public Representation: Demonstrated organization-wide AI capabilities to 1,000+ attendees over 4 days at the AI Summit (New Delhi) at the Jio Intelligence booth
Store Manager
Pure Home + Living by DLF Brands
Bengaluru
10.2021 - 08.2022
- Managed end-to-end store operations at prime mall location, enhancing sales and customer experience.
- Delivered strong business results by prioritizing impactful actions across home décor and gifting categories.
- Optimized store performance by evaluating operations and identifying opportunities during peak gifting seasons.
- Analyzed daily and weekly sales trends, providing insights to area manager to improve category performance.
- Monitored competitor activity and local market trends to shape store promotions and enhance customer engagement.
- Conducted regular performance reviews, coaching team members to foster individual development and improve results.
Assistant Store Manager
ALDO by Major Brands Pvt. Ltd
Bengaluru
08.2019 - 10.2021
- Maximized profitability through budgeting, cost control, and growth initiatives.
- Managed store accounts and inventory to enhance omni-channel operations.
- Reduced shrinkage through proactive stock monitoring and inventory analysis.
- Improved customer experience by analyzing trends and ensuring product availability.
- Led visual merchandising efforts to optimize store presentation and communication.
- Trained team members on best practices for effective operations and reporting.
- Implemented strategies to improve overall operational efficiency in the store.
- Streamlined inventory management processes across all channels for consistency.
Fashion Consultant
Superdry by Reliance Brands Ltd
Bengaluru
07.2018 - 08.2019
- Advised clients on contemporary fashion trends, enhancing personal style and confidence through curated outfits.
- Developed promotional strategies to attract and engage loyal clientele.
- Collaborated with team to design seasonal merchandise displays, increasing customer engagement and enhancing store aesthetics.
- Assisted in inventory management, ensuring timely restocking of merchandise displays to maintain product availability.
Industrial trainee
Jaypee Greens Golf & Spa Resort
Noida
06.2016 - 11.2016
- Executed multiple outdoor caterings for 5-star hotels, contributing to high-quality guest experiences.
- Acquired hands-on experience in core hotel departments, enhancing operational knowledge over six months.
- Participated in meetings, workshops, and events to support team-building initiatives.
Education
MBA - Operation Management
Dayanand Sagar University
Bengaluru01-2023
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management
Bengaluru01-2018
12th- PCM
Army Public School
Delhi 01-2015
Skills
- Customer relationship management
- Account management
- Customer engagement
- Onboarding process
- Cross-functional collaboration
- Project planning
- Technical troubleshooting
- Data analysis
- Business strategy development
Timeline
Customer Success Manager
Innoviti Technologies Pvt Ltd
12.2025 - Current
Customer Success Manager
Fynd
08.2022 - 12.2025
Store Manager
Pure Home + Living by DLF Brands
10.2021 - 08.2022
Assistant Store Manager
ALDO by Major Brands Pvt. Ltd
08.2019 - 10.2021
Fashion Consultant
Superdry by Reliance Brands Ltd
07.2018 - 08.2019
Industrial trainee
Jaypee Greens Golf & Spa Resort
06.2016 - 11.2016
MBA - Operation Management
Dayanand Sagar University
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management
12th- PCM
Army Public School