Summary
Overview
Work History
Education
Skills
Training
Certifications And Achievements
Timeline
Generic

Mohit Tripathi

Haldwani

Summary

Guest Experience Associate with expertise in hospitality and customer service. Proven ability to communicate effectively and solve problems, fostering a welcoming atmosphere for guests. Track record of enhancing guest satisfaction, resulting in increased repeat business and positive reviews.

Overview

10
10
years of professional experience

Work History

Guest Experience Associate

Fab hotels ||Travel plus
07.2023 - 09.2024
  • Served as diligent overseer of key indicators like cost, timeline, quality control and customer satisfaction levels.
  • Researched, analyzed, and resolved complex customer inquiries.
  • Developed effective communication plans between clients and internal teams during an escalation situation.
  • Monitored ongoing escalations for resolution progress. Worked closely with other teams to identify trends in escalated cases.
  • Interfaced with internal departments to ensure timely resolution of escalated cases.

Customer Service Executive

Global India holidays
04.2022 - 10.2022
  • Maintain accuracy in guest records, booking details, and payment processing.
  • Deliver exceptional customer service by addressing guest inquiries and concerns promptly.
  • Efficiently handle hotel reservations, cancellations, and modifications.
  • Swiftly resolve issues related to bookings, ensuring a smooth guest experience.
  • Collaborate with hotel staff to ensure seamless communication between guests and the hotel.
  • Promote hotel services and upsell room upgrades or packages to enhance guest satisfaction.

Guest Service Associate

Jaypee Green Golf & Spa Resort
Greater Noida
06.2017 - 03.2022
  • Ensure that the maintenance is in order in hotel reception and public areas.
  • Ensure that all staff are in correct uniform and have the correct appearance in line with company standards and uniform policy.
  • Check on all reservations for the day of arriving guests. Preparing registration cards and ensuring that they are complete and information accurate ahead of guest arrival.
  • Professional check in with guests ensuring that all relevant signatures and accompanying documentation is received.
  • Ensure that all monies received for booking have been received and are allocated correctly on the booking system for all guests arriving.

Senior Associate

Radisson Blue Hotel
Rudrapur
01.2015 - 03.2017
  • Care of the entire operations of the Front Office Department.
  • Conducting daily staff briefing.
  • Conducting training in the department.
  • Conduct departmental orientation for new staff.
  • Handles Taking guest complaints and other related problems and reports on the Assistant Manager's.
  • Register guests to assign rooms. Accommodate special requests whenever possible.
  • Coordinate room status updates with the housekeeping department by notifying housekeeping of all Check outs, late checkouts, early check-ins, special requests, day use rooms, and etcetera.
  • Taking care of the group check-ins.
  • Taking care of V.I.P. check-ins.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange etcetera.

Education

Bachelors of Hotel management -

Uttarakhand Open University
01.2013

3 years Hotel management Diploma -

Amrapali Institute, Affiliated to Uttarakhand Board of Technical Education
01.2012

Skills

  • OPERA PMS expertise
  • Customer service excellence
  • Team collaboration
  • Escalation management
  • Attention to detail
  • Problem solving
  • Complaint resolution
  • Patience and composure
  • Cash handling proficiency
  • Reservation management

Training

Radisson Blu Hotel Indore, India, 06 Months Industrial Training

Certifications And Achievements

  • Received Employee of the Month Certificate in Radisson Blu Hotel, Rudrapur, India.
  • Awarded as Best Employee of the month in Jaypee Green Golf & Spa Resort, Greater Noida, India.

Timeline

Guest Experience Associate

Fab hotels ||Travel plus
07.2023 - 09.2024

Customer Service Executive

Global India holidays
04.2022 - 10.2022

Guest Service Associate

Jaypee Green Golf & Spa Resort
06.2017 - 03.2022

Senior Associate

Radisson Blue Hotel
01.2015 - 03.2017

Bachelors of Hotel management -

Uttarakhand Open University

3 years Hotel management Diploma -

Amrapali Institute, Affiliated to Uttarakhand Board of Technical Education

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Mohit Tripathi