Mohit Tyagi

Delhi

Summary

I am a Senior Service Advisor in Maruti Suzuki Master's in last 14 year's. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communicatio0 and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combine with a superior knowledge of the customer service industry. Bilingual, hardworking and ready to join my next team.

Overview

years of professional experience

Languages

Work History

Service Manager

Maruti Suzuki Master's

03.2010 - Current

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Education

ITI - Automotive Mechanics

Govt

Uttar Pradesh

10.2009

12th - Art

Govt School

Delhi

05.2005

Skills

Positive Attitude
Team Leadership
Multitasking and Organization
Problem-Solving

Public Relation
Customer Service
Microsoft Office
Automobile Mechanic/Service Advisor

Languages

Hindi

Advanced (C1)

English

Upper intermediate (B2)

Interests

Cricket

Timeline