MOHIT TYAGI

An adept 3rd Marine Engineer Officer turned Scrum Master Specialist / Business Analyst bringing in a gamut of diverse qualities and skillsets. A certified SAFe Product Manager/Product Owner (PM/PO), Scrum Product Owner, Scrum Master professional, offering 10+ years of experience in overseeing a wide variety (including 6 years as a Marine Engineer Officer and 4+ years as SAFe Scrum Master / Business Analyst-Digital) of digital projects from conceptual design through implementation, Business Analysis, Testing & Scrum across the various domains, collaborating with teams, interfacing with clients and deploying technology to build the best in class solutions.

SAFe Senior Scrum Master | Agile Practitioner and Coach | Certified SAFe 5 Product Owner Product Manager | Business Analyst | Mobility & Digital Transformation| Ex-Marine Engineer Officer

• Scaled Agile Framework (SAFe) | Scrum Alliance | The InternationalInstituteof Marine Professionals| Instituteof Marine Engineers,
• India | The Maritime Union of India
• Projects Executed
• Company FedEx ( FedEx Developer Portal )
• Role SAFe Scrum MASTER (Webhooks)
• Duration October 2021 – Current (March’22)
• Environment Oracle, UI: AEM ,Angular, API, JSON, Spring boot
• Synopsis FedEx Developer Portal provided immense value to its Customers by offering seamless integration methods and
• FedEx API’s
• Customers are offered with API catalogue to browse and choose from, where FDP will expose their API’s to verified customers, and they can integrate API’s as per their requirement
• (E.g.:Shipping and Tracking API)
• Responsibilities
• Scrum MASTER for Team of 14 members – IntegratedResource Center ART
• IndependentlyHandling brand new Team of 14- to develop and integrate “WEBHOOKS”under FDP
• Partner with the Product Owners to support short and long-term release planning, and to keep work backlog healthy and prepared for execution
• Maintained Product Backlog, Created Epics, Features and User Stories, Hosted Scrum Ceremonies and implemented Scrum Agile Framework
• Owned and Managed Version 1
• Delivered Data Driven recommendations and reports to stakeholders
• Company Whirlpool (Service Now- Digital Transformation)
• Role Scrum Master (Offshore)
• Duration April 2021 – September 2021
• Synopsis Whirlpool is one of the world’s leading home appliances companies focused on innovation and winning the digital consumer journey
• With the need to automate processes and track the performance of a globally distributed workforce against goals,
• Whirlpool decided to transform its A/R operations to evolve as a leader in the digital age
• They wanted to transform from a traditional home appliance company to a smart-home company
• With this in mind, they want to move towards not just creating better quality products and delivering good services to their customersbut also prioritizing their internal teams’ needs
• Responsibilities
• Managed Project Management tools- Jira/ Confluence
• Partner with the Product Owners to support short and long-term release planning, and to keep work backlog healthy and prepared for execution
• Lead and coach scrum adoption
• Plan scrum implementation
• Implement changes and steps to increase the team’s productivity
• Collaborate with other scrum masters to improve the methodologies’ efficiency
• Company Walt Disney
• Duration March 2019 – August 2019
• Environment Tableau, iOS, API, JSON, Tera Data
• Synopsis Disney’s iPhone application is an enterprise solution which has various features given to their internal team
• End users can make use of APNSservices to share the concerns amongst the teams and also one can see history of all the received notificationsin the offline mode
• Responsibilities
• Created a detailed business analysis outlining problems, opportunities and solutions for business
• Conducted Interviews and JAD sessions with, developed use cases for application development
• Owned Product Backlog, Created Epics, Features and User Stories, Hosted Scrum Ceremonies and implemented
• Scrum Agile Framework
• Involved in application life cycle development including analysis and design, business and functional requirement analysis, System design, development, testing and implementation
• Collaborated with Project Managers, Business Partners, Subject Matter Experts and IT partners complying with all security guidelines
• Delivered Data Driven recommendations and reports to stakeholders
• Compiled Business Design TechnicalDocument (App Development and Details Module)
• Company Imperial Brands
• Duration September 2019 – December 2019
• Environment Azure SQL, Web API, SFTP Server, Conversational AI (Chatbot)
• Synopsis Imperial Brands have individual Catalogue hosting application in place
• The applications; Simeno, Dell, Software One host catalogue data in their individual database.Hence, when the user searches for the product in the search bar on
• IB buying assistant,the search results fetch results from individual or limited data source.TheSolution is to fetch individual vendor data and integrate the data into the centralized database [Azure SQL]
• Hosting Aggregated Database from all cataloguehosting applicationwill improve the efficiency and consistency in terms of data management
• Data
• Analysis, Audit and Batch management will be much easier to implement
• User can use the aggregated catalogue data when products are searched in IB shopping website search bar
• This gives users a betterexperience and more options to select from different vendors in once place
• Responsibilities Requirement mapping, hosted scrum ceremonies,implemented scrum agile framework, defect tracking, UAT, audit and data analysis
• Company Genpact, Australia
• Training Service Design
• Duration January 2020 – May 2020
• Role Service Design Consultant
• Synopsis Genpact Australiaconducted Service Design Blueprint and Design Thinking Workshop for potential candidatesin the
• Global Delivery Center (GDC).Attended Training Sessions and exceled in Assessments.Selected for On-Site work opportunity in Service design-Sydney,Holding Valid Australia Business Visitor Visa- Valid till February 2023
• Role /Responsibilities
• Worked and designed service design blueprint
• Brainstormed and designed solution roadmap
• Customer journey mapping and business owner journey mapping
• Designed and improved business cases
• Mobility / digital transformationrecommendation to increasing profitability
• Market and geographic research for designing and partnering partner modules
• Company Collections on Cloud and Customer Support as a Service
• Duration June 2020– September 2020
• Synopsis Providing an Integrated Cloud Solution catering to Debt Collections and Customer support for financial institution
• Working towards building a product that caters to Debt collectionsand Empowering Agent to excel in providing enhanced Customer Support
• Role / Responsibilities
• Conducted product and competitor analysis for Collections, Customer Support, Wealth Management and Core
• Operations modules of Capital Markets
• Determined the projects operational objectives by studying business functions, gathering information, evaluating output requirements, and formats
• Documented the initiativesand features based on the scope and discussionwith the business SMEs
• Created documents to capture the business process and process flow required for documenting solution definition
• Performed gap analysis to check the compatibility of the existing system and identified gaps that require a change in order to optimize the proposed system solutions
• Discussing the product roadmap with the leadership team to ensure those are aligned with organizationalgoals
• Partnering with UX team to conduct research and usability studies to understand how users are interacting with the web applicationand develop insights based on the results/ analysis
• Responsiblefor process flows, user stories, epic stories, UI design and requirements
• Involved in application life cycle development including analysis and design, business and functional requirement analysis, System design, development, testing and implementation
• Collaborated with Project Managers, Business Partners, Subject Matter Experts and IT partners complying with all security guidelines
• Delivered Data Driven recommendations and reports to stakeholders
• Compiled Business Design TechnicalDocument (App Development and Details Module).