Mohit Upadhyay

Currently, I am working in the Service department for the position of Area Manager of a portfolio of over 1,500. I am responsible for achieving company KPIs and core values, where my key responsibility is the maintenance and service of elevators and escalators on my route for the smooth operation of service functions. My key function is to provide services in customer relationship management, smooth service operations, and people management.

Key Responsibility.

• Lead and manage the technical operations, providing direction, guidance, and mentorship to team members to ensure their professional growth and development.
• Oversee the planning, deployment, and maintenance of elevators.
• Implement operational policies, technical circulars, procedures, and standards to ensure the reliability, availability, and performance of the team.
• Collaborate with cross-functional teams to define requirements, design solutions, and implement technical projects and initiatives that support the organization's strategic objectives.
• Monitor key performance indicators (KPIs), metrics, and service level agreements (SLAs) to track the performance and health of elevators, and implement corrective actions as needed.
• Ensure compliance with industry standards, regulations, and best practices related to operations, safety, and integrity.
• Develop and maintain recovery and business continuity plans to ensure the resilience and integrity of critical systems and services.
• Identify opportunities for new business, modernization, optimization, and process improvement to enhance efficiency, scalability, and cost-effectiveness of technical operations.
• Manage vendor relationships and contracts for services, including procurement, negotiation, and vendor performance management.
• Serve as a technical escalation point for complex issues and incidents, and collaborate with team members to resolve them in a timely manner.

• Company Overview: Warehouse Operations, Inbound Operation, Outbound Operation, Inventory Management, RTO, Distribution
• Warehouse Operations, Inbound Operation, Outbound Operation, Inventory Management, RTO, Distribution.
• Monitors and corrects inventory levels at outside warehouses (3PL) and internally to ensure rotation and maximize working capital
• Works with freight forwards and transportation companies to set best route and rate (reviews and approves all freight terms and agreements)

• Develops appropriate supply chain strategy to maximize customer satisfaction at the lowest possible cost
• Leads the supply chain team in executing best practices and measuring performance through agreed upon Key Performance Indicators (KPIs)
• Directs and coordinates global supply chain functions through strategy, resource optimization, profitability maximization, and KPIs resulting in the maximization of customer satisfaction
• Plans, manages, and coordinates all activities related to the sourcing and procurement of necessary materials and supplies needed to meet the changing levels of product demand
• Works with plant, warehouse, and logistics departments to determine and set up inter-company transfers
• Works directly with sales department to determine most cost-effective distribution solution for finished goods transportation to customers
• Monitors and corrects inventory levels at outside warehouses (3PL) and internally to ensure rotation and maximize working capital
• Works with freight forwards and transportation companies to set best route and rate (reviews and approves all freight terms and agreements)
• Collaborates with procurement department to determine best practice for freight in and freight consolidation
• Supports proper utilization of ERP system (Planning Edge)
• Member of the operations staff, responsible to routinely report on department KPIs along with appropriate analysis and countermeasures where necessary

• Manage daily Warehouse Operations like Inward, Outward, GRN, Inventory
• Accuracy in picking, packing, put way
• Meeting the daily targets of warehouse operations
• Labeling of Areas, location in warehouse
• Daily stock takes and replenishment of inventory
• RTO and RVP (Replacement)
• Coordinate with First mile and 3 PL (Transportation & Line Haul) teams for pickups
• Order processing and QC of product before packing

• Train and Monitor sellers to ensure adherence of all processes like Order fulfilment, Packaging, Shipment handover
• Work with product and tech team to design the Seller Panel for order processing, RTO, RVP, Payment reconciliation, listing of their products(SKU)
• Understand the customer’s requirement and the pilot run on different process
• SOPs and process has made for vendor and operation team
• Developed and Work in close collaboration with other stakeholders to make the process of Seller Operations, First Mile and Last Mile
• Design and figure out packaging SKU to make the packaging standard
• Manage daily Warehouse operations
• Handling entire Supply Chain operations inclusive of Warehouse, Inventory, Vendor Management, Logistics including 3PL, reverse Logistics
• Analysis the cost for per shipment, Fulfilment Cost, Overhead Cost, Manpower Cost (Variable and Permanent Cost)
• Design and implement process according to operational and ground level requirements
• Work with the product and tech team to design the WMS
• Making the Zones for SKUs storage and labeling of locations
• Daily stock takes and replenishment of inventory

• Manage daily Warehouse Operations like Inward, Outward, GRN, Inventory
• Taking care of all FC appointment and termination across North India
• Track and monitor performance and sales of key partners to manage their performance
• Coordinate with First mile and 3 PL teams for pickups

• Receiving incoming material and routing to appropriate area or personnel
• Establishing or updating work procedures to meet warehouse demands as per order flow
• Manage daily Warehouse Operations like Inward, Outward, GRN, Inventory
• Coordinate with First mile and 3 PL teams for pickups
• Managing vendor relationships, working to improve payment turnaround thereby opening lines of communication with heads