Mohit Vaghela
Ahmedabad
Summary
A detail-oriented desktop support engineer with a passion for service in the information technology industry. Skilled in a wide range of desktop applications, their uses and how to maintain and repair them. Expert interpersonal communicator who is not satisfied until the customer is satisfied.
Overview
6
6
years of professional experience
1
1
Certification
Work History
L2 Desktop Support Engineer At Hitech Digital
Epic
07.2023 - Current
- Configure antivirus software to fully protect IT
- Experience in Different Ticking tools like Service now , Manage engine etc..
- Monitor the performance of the computer systems and address issues as they arise
- Provide technical support for software reconfigurations to aid in function customization
- Test software performance throughout the desktop network to ensure peak performance
- Install computer hardware and software on desktops to keep versions current
- Initiate and complete Microsoft Windows server operating system updates
- Network with LAN/WAN and active directory for continuous company connection.
- Supported remote users through remote desktop tools, ensuring seamless connectivity regardless of location.
- Reduced downtime for end-users, quickly diagnosing and resolving hardware and software issues.
- Installed and configured operating systems and applications.
- Increased customer satisfaction, promptly addressing helpdesk tickets while maintaining a high level of professionalism.
- MS office 365 ,OST and PST and all MS office installation and configuration in user's pc.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
Desktop Support Engineer At Impact Info Tech
Modis
01.2022 - 06.2023
- We monitored system performance to identify potential issues.
- I configured hardware, devices, and software to set up workstations for employees.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Answered and directed telephone calls to correct staff member.
- Optimized computer performance through regular monitoring, diagnosing, and resolving software conflicts or hardware malfunctions as they occurred.
- Supported company-wide initiatives through effective collaboration with cross-functional teams during technology rollouts or upgrades.
- Reduced downtime for employees by troubleshooting and resolving technical issues swiftly.
- Improved overall system performance by performing regular maintenance tasks on desktop computers.
- Outlook and Ms office 365 installation
Desktop Support Engineer At Dev IT
Modis
07.2018 - 07.2021
- We monitored system performance to identify potential issues.
- I configured hardware, devices, and software to set up workstations for employees.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Answered and directed telephone calls to correct staff member.
- Optimized computer performance through regular monitoring, diagnosing, and resolving software conflicts or hardware malfunctions as they occurred.
- Supported company-wide initiatives through effective collaboration with cross-functional teams during technology rollouts or upgrades.
- Reduced downtime for employees by troubleshooting and resolving technical issues swiftly.
- Improved overall system performance by performing regular maintenance tasks on desktop computers.
- Outlook and Ms office 365 installation
Education
Bachelor of Commerce - Commerce
Gujarat University
Ahmedabad, India07.2022
Skills
- PC Networking
- Application installations
- Hardware and software repair
- Equipment maintenance
- Network troubleshooting
- IP configuration
- MS Office 365, OST, and PST configuration
- Attention to detail
- Ticketing system proficiency
- Technical Support
- Printer and Peripheral Support
- Operating System Knowledge
- Remote Diagnostics
Certification
- Certification of Hardware and Networking Course from Miet Institute of Ahmedabad
Timeline
L2 Desktop Support Engineer At Hitech Digital
Epic
07.2023 - Current
Desktop Support Engineer At Impact Info Tech
Modis
01.2022 - 06.2023
Desktop Support Engineer At Dev IT
Modis
07.2018 - 07.2021
Bachelor of Commerce - Commerce
Gujarat University
- Certification of Hardware and Networking Course from Miet Institute of Ahmedabad
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