Mohit Verma
Workforce Analyst
Bengaluru
Summary
Motivated and professional Workforce Analyst offering sharp time management, organizational and assistance skills. Personable individual willing to work hard and take on any task. Interpreting and analyzing data to drive successful business solutions. Looking forward to get into Data Science domain so in order to solve real world problems.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Workforce Analyst
Tech Mahindra
Bengaluru
06.2023 - Current
- Working with Amazon North America process where needs to send on time Business Delivery report to the clients using Excel and PowerBI Tool.
- Responsible to gather raw data from server and give informative insight with the help of Data Visualization technique using Charts and impressive Dashboards.
- Using multiple source to collect, aggregate and analyze data.
- Discovered industry trends and working with team of management in order to help client for revenue generation and make important decision.
- Also helping Operations and Management team in order to manage staff scheduling and provide data availability on daily basis.
Sr. Associate Technical Support
Tech Mahindra
Noida
12.2021 - 06.2023
- Worked with Netgear process where we need to support Globally clients about their Networking related devices like Routers, Switches, LAN etc.
- Directly interacted with client inorder to troubleshoot and resolve their internet devices related concern.
- Also was responsible for handling technical queries related to business products.
Technical Support Specialist
Telus International (Xavient Software Solutions India Pvt. Ltd.)
Noida
03.2021 - 11.2021
- Worked with Telus Canadian ISP where need to support Canadian Clients about their Internet and home device related concern.
- Responsible for troubleshoot and provide solution as per customers concern.
- Handling multiple client in order to maintain customer relationship and business generation.
Executive Support
Interstar Technologies Pvt. Ltd.
Gurugram
01.2019 - 03.2020
- Worked with Interstart where need to support US clients about their Operating System devices like Windows, Mac, IOS etc.
Education
Post Graduation Program in Data Science and Business Analytics -
01.2023 - 01.2024
Bachelor of Computer Application - undefined
01.2016 - 01.2019
SSC - undefined
01.2012 - 01.2014
Skills
Data Visualization
Projects:-
** Machine Learning Project **
- Worked on walmart sales prediction project where gather dataset from Kaggle and then done EDA and created different model in order to prediction on it.
- Apart from that worked on wine classification project the main purpose for this to predict whether wine is red or white similarly collected dataset from kaggle and done prediction on it.
Timeline
Workforce Analyst - Tech Mahindra
06.2023 - Current
The University of Texas at Austin - Post Graduation Program in Data Science and Business Analytics,
01.2023 - 01.2024
Sr. Associate Technical Support - Tech Mahindra
12.2021 - 06.2023
Technical Support Specialist - Telus International (Xavient Software Solutions India Pvt. Ltd.)
03.2021 - 11.2021
Executive Support - Interstar Technologies Pvt. Ltd.
01.2019 - 03.2020
Meerut (U.P.) Swami Vivekanand Subharti University - Bachelor of Computer Application,
01.2016 - 01.2019
U.P. - 12th Anand Memorial Inter College - SSC,
01.2012 - 01.2014
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