Mohit Wadhwani

• Facilitated positive consumer experience through active listening and empathy.
• Enhanced customer satisfaction by resolving complaints efficiently.
• Escalated complex issues, ensured timely resolution.

• Answers incoming customer calls regarding transactions, offers, servicе questions and general client concerns.
• Update customer information in customer service database during and after each call.
• Impact company's bottom line by problem solving and turning frustrated clients into happy customers.
• Escalated complex issues to management, improving resolution time.
• Fostered positive relationships with customers through professional behaviour.

• Working for Revolut Campaign as AML Analyst (Anti-Money Laundering).

• Analyzing and identifying client accounts.

• Checking the established transactions history to prevent fraud & money laundering.

•To verify the identify of client account to prevent Bank from money laundering activities.

• Verifying source of funds & wealth of clients.

• Identifying suspicious activity and evaluating suspicious bank transactions.

• Analysed transaction patterns to identify potential risks.
• Conducted detailed investigations for effective fraud prevention.

• Took career break to support family during critical health situation (father's hernia surgery).
• Managed and oversaw family business operations, including daily administration, customer handling, and vendor coordination.
• Gained practical experience in business management and problem-solving while ensuring continuity of operations.