Mohit A Ghag

Project : - Wine Company (European Client - Italy)

Process : - Deferred Discount

Joined as an Order to cash Ops Associate and promoted to Analyst within a year.

Duties and Responsibilities : -

• Transited and stabilized Deferred Discount process from client.
• Prepared SOP, Process Maps and MOM of process for which i took knowledge transfer.
• Daily performing New Agreement Creation/Modification in SAP as per request received in Service Now tool from client.
• Creation or addition of Accruals in particular agreement in SAP as per request made.
• Creating and issuing Credit Note to customer as per request received in Service Now.
• Analyzing of Open Deductions and reporting it to higher authority/client to take decision to reduce backlogs related to aged deductions.
• Handling clients meeting and monitoring client's various queries related to process.
• Preparing reports such as Balance Sheet Reconciliation Report, Open Deductions Report, Accruals Report as well as presenting it to clients on weekly meetings.
• Preparing PPT Presentations of all creations done and reports made in the month to showcase it to the clients in the monthly meetings.

Joined as a Sr. Associate Credit Officer for GFG Alliance business in A/R O2C Collections process and also became the Trainer of the Team.

Duties & Responsibilities:-

• Monitoring company AR balances and ageing.
• Analyzing Customer Account, checking credibility of each and every customer, Do all necessary checks and release orders accordingly.
• Review and maintaining customers Credit Limit.
• Verify the account and accordingly process the required forms to increase/decrease or transfer Credit Limit of customers.
• Issuing Letter of Demand (LOD) for late payers and proceeding with legal formalities if any defaulters.
• Raising Disputes like damages, shortages, freight charges etc. as disputed by customers.
• Daily communicating with sales team to resolve customer disputes or any queries relating to the order.
• Running and working on various reports like ATB Report, Held Order Report, Credit Limit Report, Unallocated Cash Report and Dispute Report.
• Worked in allocating invoices with payments and offsetting Debits and Credits which comes in the part of Cash Application Process.
• Trainer of the team and has trained six colleagues with above 90% of success rate in passing score.
• Daily working on emails and handling inbound and outbound calls.

General Mills is an American multinational manufacturer and marketer of branded consumer foods sold through retail stores. It is headquartered in Golden Valley, Minnesota, a suburb of Minneapolis.

Duties & Responsibilities

• Service Accounts Receivable (Order to Cash) : - Account Receivable is one most crucial process in Order to Cash.
• Service A/R team manages customer deductions related to Supply Chain issues.
• In this process, we analyze customer trade and service deductions in SAP, validate the same by auditing customer invoices and other related backups send by Managing Account Receivable process for Retail and Brands on the go business for US customers.

SAP: -

• Processing & clearing of multiple deductions using SAP transaction codes.
• Worked on T-Codes like Fb03, Va01, Va03, Fbl5n, F.35, F-30, F-32, Sm37, Zsdcd, Etc.
• Daily running reports which helps in team in plan their desks/goals effectively via SAP.