Mohita Mahajan
Gurugram
Summary
With 18 years of experience in operations management, team management, Quality Assurance, business analysis, process enhancement, and strategic planning. Successfully led, mentored, and monitored the performance of frontline managers and their teams to ensure efficient process operations. Adept at conceptualizing and implementing strategies to consistently enhance performance. Resourceful in deploying methodologies to analyze processes, recommend modifications to minimize escalations, costs, and reduce cycle-time for enhancement purposes. Proven abilities in team management and customer relationship management. Capable of identifying talent and grooming them for future roles.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager -Treasury Servicing Quality
Bank of America
02.2021 - Current
- Managed a team of over 15 direct reports across GGM & HYD, offering support and constructive feedback.
- Oversaw quality monitoring on treasury, credit, lending, and account opening cases.
- Conducted comprehensive risk assessments and addressed identified issues in partnership with the Risk Team to mitigate operational risks effectively.
- Supervised quality control processes for credit assessments and KYC due diligence, ensuring adherence to industry regulations and standards.
- Developed and reported on key performance indicators related to quality assurance metrics, driving strategic decisions to enhance overall service delivery.
- Maintained meticulous error logs and performed root cause analysis to generate actionable insights for quality improvement initiatives.
- Spearheaded the development of quality assurance frameworks that enhanced detection of discrepancies in client data, significantly reducing error rates across treasury product offerings.
- Collaborated with cross-functional teams to introduce innovative quality assessment methodologies, elevating the overall effectiveness of risk management practices within the organization.
Team Leader/Asst. Manager - Quality Review Team (supervisor)
Bank of America
08.2018 - 02.2021
- Facilitated regular training sessions for team members on quality assurance best practices, thereby improving team competency and performance metrics.
- Led a team to execute quality audits on credit assessments, ensuring compliance with regulatory standards and improving overall workflow efficiency.
- Ensured risk planning and compliance within the organization's risk appetite.
- Led performance appraisals and compensation reviews.
- Supervised a team to conduct thorough quality assessments for KYC and credit evaluation processes, ensuring strict adherence to compliance requirements and operational excellence.
- Partnered with the Risk Team for periodic risk assessments and issue resolution.
- Acted as a Single Point of Contact (SPOC) for the US team on updates, escalations, and analysis.
- Championed the implementation of innovative quality measures that improved audit accuracy and operational workflow across the review process.
Team Member - Team Developer
Bank of America
10.2006 - 10.2014
- Verification of legal documents & providing analysis to the US team
- Providing treasury services for addition/modification of Global Treasury products such as SWIFT, ACH, ARP, Lockboxes, Check Truncation and more
- Verification of Client Info with Implementation Advisors from the US
- Arranged training sessions for New Hires
- Set up customer accounts for initiating foreign exchange transactions.
- Conducted research and analysis of customer accounts.
- Played a major role in improving the operation CTQ by reduction of 30% client escalation
Education
Master of Business Administration - Finance
Symbiosis
01.2012
M.Com -
Ch. Charan Singh University
01.2008
Certificate of Higher Education - B.Com
Delhi University
01.2004
Skills
- Leadership & People Management skills
- Quality Assurance & Risk Management
- Process Improvement & Compliance
- Quality Control Monitoring & Testing
- Operation Management
Certification
- Certified in Financial Accounting & Management through Bank of America
- Certified in Credit Analysis through Bank of America
Accomplishments
- Partnered with the Risk Team in successful closure of Corporate Audits without any observations
- Certified in Credit Analysis through Bank of America
- Certified in Financial Accounting & Management through Bank of America
- Successfully improved the operation CTQ by reduction of 30% client escalation through intense analysis
- Demonstrated excellence in conducting Kaizen Events to drive projects & initiatives
- Basic & advance Six sigma training completed
- Being awarded with Medallion, Platinum & Gold Awards for demonstrating operational excellence
Additional Information
Bank of America, Since 10/01/06, Team/Sr Team Member, 10/01/06, 09/30/09, Team Developer, 10/01/09, 10/01/14, Team Leader, 10/01/14, 08/31/18, Assistant Manager, 08/31/18, 02/28/21, Manager, 02/28/21, Present, Certified in Financial Accounting & Management through Bank of America, Advanced Excel Training, Effective Presentation Skills Training (2 Days), Six Sigma Basics Training, Program for Banking Training Level II, Program for Performing to Higher Standards
Timeline
Manager -Treasury Servicing Quality
Bank of America
02.2021 - Current
Team Leader/Asst. Manager - Quality Review Team (supervisor)
Bank of America
08.2018 - 02.2021
Team Member - Team Developer
Bank of America
10.2006 - 10.2014
M.Com -
Ch. Charan Singh University
Certificate of Higher Education - B.Com
Delhi University
Master of Business Administration - Finance
Symbiosis
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