Mohita Mehta

• Oversee housekeeping, security, maintenance and vendor services.

• Ensure the retail environment is clean, functional and aesthetically pleasing.

• Maintain logs and records of maintenance, complaints and inspections at the site.

• Planning the Tenant engagement activities and ensuring all the arrangements are done prior to the event

• Coordinate with retailers as well as office tenants for operational needs, complaints and compliance.

• Ensure compliance with health, fire and safety regulations.

• Ensure the retail environment is clean, functional and aesthetically pleasing.

• Schedule and oversee preventive maintenance of retail assets.

• Identify area for cost saving without compromising service quality.

• Collaborate on marketing strategies and campaigns to drive footfall.

• Coordinate with the marketing team and external partners for in-mallpromotions.

• Maintain logs and records of maintenance, complaints and inspections at the site.

• Proactively resolve client complaints with empathy and efficiency, implementing service recovery measures.

• Negotiation with vendors for rate management.

• Assisting the Property manager for better functioning of the site in a seamless way.

• Training the team for better functioning of the site and make sure that the protocols are followed wit through my Lobby executivehout fail.

• Monthly meetings with the tenants to take feedback on our services.

• Discussing the improvement plans with the tenants in regards to their complaints. Complaint Management is monitored through my Lobby Executive.

• Proactively resolve customer complaints with empathy and efficiency, implementing service recovery measures.

• Negotiation with vendors for rate management.

• Managing the F&B and housekeeping requests for the company

• Manage the Managing Director's calendar & schedule, prioritizing crucial meetings and efficiency.

• Ensured alignment of the front desk operations between management, vendors and patients.

• Optimize front office operations and ensure seamless coordination with other departments to deliver personalized, prompt, and flawless service to all patients.

• Arranging appointments of the patients with the Audilogists.

Arranging off-site team activities for the company.

• Negotiation with vendors for rate management.

• Customer Care was handled by self for PAN India.

• Manage the Managing Director's calendar & schedule, prioritizing crucial meetings and efficiency.

• Ensured alignment of the front desk operations between management, vendors and patients.

• Optimize front office operations and ensure seamless coordination with other departments to deliver personalized, prompt, and flawless service to all patients.

• Negotiation with vendors for rate management.

• Making accommodation arrangements for the company guests as well as employees.

• Arranging appointments of the patients with the Audilogists.

• Managing the F&B and housekeeping requests for the company

• Room profitability was increased from 80% to 83%.

• Champion adherence to established front desk and guest relations protocols for service excellence.

• Improved guest satisfaction scores by 15% by expertly resolving 50 guest requests and concerns monthly.

• Orchestrate seamless stays: Collaborate with various departments to curate personalized hotel accommodations.

• Cultivate guest loyalty: Spearhead guest relations activities to build lasting relationships.

• Boosted revenue targets by from 2% through upselling rooms and restaurants in the hotel.

• Strategized on improving feedback ratings and communicating online comments response.

• Achieved the highest IHG Rewards enrolments in India for 2018 (5343) and 2019 (5726).

• Provide on-the-job training on job responsibilities.

• Responsible for Night Audit Procedure.

• Worked on Oracle PMS software Opera version 5.0.

• Improved billing compliance by 18% by ensuring front desk adheres to hotel cash handling standards.

• Boosted revenue targets by from 1% through upselling rooms and restaurants in the hotel.

• Act with the Property Management Systems in emergency situation.

• Provide employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.

• Strategized on improving feedback ratings and communicating online comments response.

• Handling guest complaints and offer service recovery when needed.

• Improved billing compliance by 12% by ensuring front desk adheres to hotel cash handling standards.

• Orient employees to the department and hotel. Provide on-the-job training on job responsibilities.

• Responsible for Night Audit Procedure.

• Act with the Property Management Systems in emergency situation.

• Worked on Oracle PMS software Opera version 5.0.

• Handling guest complaints and offer service recovery when needed.

• Improved billing compliance by 8% by ensuring front desk adheres to hotel cash handling standards.

• Boosted revenue targets by from .5% through upselling rooms and restaurants in the hotel.

• Ensure all guest account details are correct and accurate.

• Pre-Planning to handle all important FIT, Corporates and Groups in Hotel.

• Handling guest complaints and offer service recovery when needed.

• Worked on Oracle PMS software Opera version 5.0.

• Boosted revenue targets by from .2% through upselling rooms and restaurants in the hotel.

• Ensure all guest account details are correct and accurate.

• Offer guests updates on rooms and promotes hotel amenities, food and beverage outlets and services.

• Taking check-in and check-out of guests.

• Worked on PMS OnQ.