MOHITA SAREEN
New Delhi
Summary
Customer Service Professional experienced in client support, dispute resolution, and relationship management. Achieved high client satisfaction and retention through empathetic communication and effective problem-solving in fast-paced environments. Administrative assistant with strong organizational skills and the ability to handle multitasking demands while maintaining accuracy and attention to detail.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Administrative Assistant
Habitat By Aeon
Vancouver
06.2025 - 06.2026
- Coordinated office activities to enhance workflow and support organizational efficiency.
- Managed scheduling and organized meetings, ensuring alignment among team members and stakeholders.
- Assisted in preparing documents and reports for internal and external communications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained filing systems, ensuring easy access to important records and information.
- Facilitated interdepartmental communication to streamline information flow and collaboration.
- Supported project management efforts by tracking deadlines and deliverables.
- Managed mail distribution processes including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Assistant Store Manager
Old Navy - GAP Inc.
Vancouver
11.2022 - 01.2025
- Consistently exceeded monthly sales targets by 15-25% through consultative selling and personalized recommendations.
- Increased average transaction value (ATV) by approximately 20% using effective upselling and cross-selling techniques.
- Processed complex transactions, including taxes, stylist purchases, and online returns, ensuring accuracy and customer satisfaction.
- Maintained visual merchandising standards, contributing to enhanced store appeal and revenue growth.
- Trained and developed staff to enhance customer service skills.
- Assisted in managing daily store operations, optimizing team performance and customer service delivery.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Accurately processed complex transactions, including taxes, stylist purchases, and online returns.
Client Relationship Manager
Unity Group
New Delhi
01.2019 - 12.2022
- Managed client sales cycles, overseeing 30+ active accounts monthly to drive revenue growth.
- Built long-term client relationships, resulting in high retention and referral business.
- Managed end-to-end client sales cycles, handling 30+ active accounts per month.
- Tracked sales pipelines and supported revenue forecasting, enabling informed decision-making for organizational growth.
Front Office Executive Assistant
Subhash Place Management Pvt. Ltd
Delhi
04.2015 - 06.2017
- Managed executive calendars and prioritized appointments to maximize time utilization for senior leadership.
- Streamlined filing systems for quicker document retrieval and improved accuracy.
- Enhanced interdepartmental communication to improve information flow and collaboration.
- Facilitated interdepartmental communication to enhance information flow and collaboration.
Education
Bachelor of Commerce - Commerce
Guru Gobind Singh College of Commerce
Delhi, India 07.2016 - 07.2019
J.D Tytler School
DelhiMaster of Business Administration (MBA) - Marketing Management & Research
University Canada West
Vancouver, CanadaSkills
- Administrative Support
- Office Management
- Project Coordination
- Document Management
- Customer Support
- Client Relationship Management
- Vendor Coordination
- CRM systems
- Microsoft Excel
- Schedule management
- Administrative Communication
- Communication skills
Languages
English
Advanced
C1
Accomplishments
- Resolved complex customer concerns efficiently, helping reduce escalations and maintain positive client experiences.
- Consistently met or exceeded service and sales targets through proactive client engagement.
- Strengthened long-term customer loyalty by delivering personalized support and timely follow-ups.
- Identified service gaps and contributed ideas that helped improve internal processes.
- Recognized by supervisors for reliability, professionalism, and ability to handle challenging customer situations.
Languages
English
Timeline
Administrative Assistant
Habitat By Aeon
06.2025 - 06.2026
Assistant Store Manager
Old Navy - GAP Inc.
11.2022 - 01.2025
Client Relationship Manager
Unity Group
01.2019 - 12.2022
Bachelor of Commerce - Commerce
Guru Gobind Singh College of Commerce
07.2016 - 07.2019
Front Office Executive Assistant
Subhash Place Management Pvt. Ltd
04.2015 - 06.2017
J.D Tytler School
Master of Business Administration (MBA) - Marketing Management & Research
University Canada West