Summary
Overview
Work History
Education
Skills
Languages
Quote
Location
Timeline
Generic

Mohit Kumar Bose

Hyderabad

Summary

Dynamic Technical Team Lead at Infests BPM pvt ltd with a proven track record in performance management and conflict resolution. Adept at optimizing workflows and enhancing customer support, I foster team motivation and drive operational efficiency, ensuring high-quality service delivery and continuous improvement in training programs.

Overview

9
9
years of professional experience

Work History

Technical Team Lead

Infosys BPM pvt ltd
Hyderabad
08.2024 - Current
  • Conducted regular performance reviews with direct reports.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Assigned tasks to team members based on their strengths and weaknesses.
  • Provided guidance and mentorship to new team members.
  • Collected, analyzed and reported on data for use in operational planning.

Acting Lead

Infosys BPM pvt ltd
BANGALORE
08.2022 - 07.2024
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Coordinated with other departments to ensure that tasks were completed on time and within budget.
  • Interfaced with clients on behalf of the company when necessary.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Established performance standards, monitored results, and provided feedback to team members.
  • Maintained up-to-date records regarding personnel issues such as training requirements, employee reviews, disciplinary actions.
  • Proposed or approved modifications to project plans.

Subject Matter Expert

Infosys BPM pvt ltd
BANGALORE
09.2021 - 08.2022
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Analyzed key performance indicators to identify effective strategies.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Worked closely with human resources to support employee management and organizational planning.

Senior Operations Representative

Concentrix
BANGALORE
02.2021 - 08.2021
  • Guaranteed swift addressing of operational challenges via well-maintained communication between internal teams and external customers.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assisted in budgeting process by providing cost estimates for various projects.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Managed multiple projects simultaneously while meeting deadlines.

Junior sales manager

Paint My Walls
Bangalore
08.2019 - 02.2020
  • Set a performance example for the team to improve key metrics and drive sales
  • Working with our account management teams to help retain and grow our client base
  • Personnel sales efficiency meets sales management performance criteria
  • Work closely with Sales Support and CIU for smooth functioning/ flow of applications and processes
  • Communicates with the management team and fellow associates in a positive, accurate, and timely manner
  • Successfully manage and overcome prospect objections
  • Consistently build, prioritize and manage an effective pipeline of leads

Branch Manager

Rice and Adamas Education
New Alipurduar
03.2017 - 05.2019
  • Administer and ensure compliance to all sales practices in branch
  • Maintain the productivity of the sales officers (SOs)
  • Meet the business targets
  • Identify sales opportunities
  • Direct operational activities on a day-to-day basis
  • Generate leads for new business and customers
  • Prepare and analyze profit and loss statement for branch

Diploma Engineering Trainee

Steel Strip India Pvt. Ltd
Jamshedpur
02.2016 - 02.2017
  • Manage daily schedules, employee shifts, and time-off requests
  • Assign duties to employees and oversee their progress
  • Ensure that daily sales/production goals are met
  • Count cash at the end of the shift and manage bank deposits
  • Train and integrate new workers
  • Provide guidance and feedback to employees when needed
  • Ensure industry rules and regulations are followed
  • Handle customer and employee complaints
  • Resolve conflicts between employees
  • Transfer products and other objects to and from the worksite on occasion

Education

High School Diploma -

RD TATA Technical Training Foundation
Jamshedpur
03-2017

Senior Secondary -

DBMS
Jamshedpur
03-2015

Secondary - CBSE

Kerela Public School
Jamshedpur
03-2013

Skills

  • Project management
  • Strong decision-maker
  • Complex problem solver
  • Concise communications
  • Innovative
  • Service-focused
  • Team leadership
  • Performance management
  • Conflict resolution
  • Customer support
  • Workflow analysis
  • Technical troubleshooting
  • Time management
  • Performance optimization
  • Continuous deployment
  • Operational efficiency
  • Mentoring
  • Relationship building
  • Task delegation
  • Leadership
  • Problem-solving
  • Strategic planning
  • Cash handling
  • Team motivation

Languages

  • English
  • Hindi
  • Bengali

Quote

Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time., Thomas Edison

Location

Hyderabad, Telangana

Timeline

Technical Team Lead

Infosys BPM pvt ltd
08.2024 - Current

Acting Lead

Infosys BPM pvt ltd
08.2022 - 07.2024

Subject Matter Expert

Infosys BPM pvt ltd
09.2021 - 08.2022

Senior Operations Representative

Concentrix
02.2021 - 08.2021

Junior sales manager

Paint My Walls
08.2019 - 02.2020

Branch Manager

Rice and Adamas Education
03.2017 - 05.2019

Diploma Engineering Trainee

Steel Strip India Pvt. Ltd
02.2016 - 02.2017

High School Diploma -

RD TATA Technical Training Foundation

Senior Secondary -

DBMS

Secondary - CBSE

Kerela Public School

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