Mohitha B G

Active contributor in Amadeus Rail division working to understand, maintain and refine shopping, ticketing, aftersale flows of Rail PNR.

In my tenure so far:

1. Product and Data manager for Rail reference data in Amadeus

2. Product definition analyst for ticketing and aftersale flows of Rail PNR

3. Awarded with "Pacesetter" and "Customer Catalyst" tags at quarterly awards

4. Bagged "Exceeding Expectations" rating in two consecutive performance assessments

Responsibilities include:

1. Product and Data manager for Rail reference data (RFD) in Amadeus

- Understand RFD product vision and market it across divisions in Amadeus so as to integrate it with other Amadeus in-house products as necessary.

- Identify opportunities to improve RFD as a product, come up with roadmap and features for the release.

- Analyze, fix production and test issues to unblock customers with a quick turn around time.

- Collaborate with QA team to come up with test strategy for fixes as well as new data acquisitions.

- Requirement gathering, analysis and implementation of new requirements from clients in EU using multi carrier platforms for Rail.

- Mentor and lead two developers functionally during internship and provide smooth knowledge transition for their joining to scrum teams eventually.

- Liase with customers to align with new requirements and understand issues faced in real time to come up with impactful solutions and issue resolution.

- Work closely with dev team and dev manager in order to identify opportunities for enhancing the product and create tech debt/product backlog for RFD.

2. Product Definition analyst for ticketing and aftersale flows of a Rail PNR

- Comfortable with ticketing, refund and exchange flows of a Rail journey booked using Amadeus distribution platform.

- Extend support to scrum team in terms of functional analysis, specifications documentation, requirement gathering and solution design.

- Consistent touch base with product team in order to understand business perspective and the scope for features/epics planned for upcoming sprints/releases and work together to refine artifacts necessary for team to pickup for implementation.

Worked on a digital transformation and platform simplification project involving Salesforce, to help the clients (Insurer in the USA with its subsidiary MLM agency) in integrating strategy, process, technology, and information towards increasing effectiveness, reducing costs, and improving profitability.
Responsibilities were to:
- Facilitate workshops to gather requirements from the business.
- Document requirements through artifacts such as BRDs, features, and user stories (Gherkin format).
- Develop process maps to understand As-Is and To-Be scenarios.
- Brainstorm with business on different use cases that can help in rendering better value to customers.
- Lead a team of two business analysts in order to meet tough deadlines, without compromising on the quality.

- Research on large Third Party Administrators catering to different insurance industries across the world in order to identify enhancements for their existing services.

- Application of design thinking (empathy maps) to co-relate personas in Workers Compensation insurance and identify more use cases, that can help in business expansion.

- Experience in working with a client customized Policy Admin system for Property & Casualty Insurance policies and relevant capabilities such as policy initiation, RQI, submissions, underwriting and transactions.

- Experience working with many stakeholders such as actuarial, field officers and underwriting team to gather requirements for data attributes and modelling.

- Collaborate with IT team and evaluate alternatives to determine smart solutions while working with the SMEs.

- Experience working in a matrix organization model: Working with two dev/QA teams and leading a BA team of four.

- Always the chosen one by senior management, to conduct learning sessions for BA peer group.

- Received many appreciations and awards: Learning Champion, Commitment to Excellence, ACE award.

- Was a part of the team in the Innovation hub which made it to the top twenty.

- Extended BA support to identify and prepare organized data to feed the bot that will help identify fake news on social media (FB).
- Experience in working with the AI-ML team to help prepare test data for building a bot that would help in significantly reducing manual efforts.
- Held "Design Thinking" sessions for BA peer group which would help in imbibing a customer-centric approach to wicked problems in business.
- Facilitated Foundation insurance trainings to developers and QAs to help them understand the business side of insurance industry.
- Excellent oral and written communication skills and have grabbed many opportunities to curate content on company's knowledge exchange sites.
- Experience in mentoring BA peer group in clearing CCBA and AINS21 certifications.