Mohit Kumar Anchalia

Mohit Anchalia brings around 11.9 years of Technical and business consulting experience in IT industry, coupled with being an Analyst & also overseeing the activities as a Service Delivery Head, is charged with delivering critical system enhancement upgrades for Tomcat, Java based applications & automation within Production BAU systems whilst collaborating with Clients, end-users, business & Tier 2/3 support in execution of Projects which are well established, tested and release code to SIT, UAT and Production Env.

In my role it is my responsibility to manage the day-to-day service to the client, to provide timely status updates, reports to management level & to also ensure that not only do they get value for money, but also that my organization maximise their potential in the client/customer relationship. A direct customer-facing operations encompassing the enhancements and execution for the automobile application, a keen customer-centric approach, knack of motivating large workforces for exceeding customer expectations in delivery of committed services.

One of the key drivers to ensuring success with our clients is effective and concise communication both

through face-to-face sessions and reporting. This role demands complete focus, ability to react to situations instantly, being able to present information to the clients, demonstrating our successes as a service provider. To also facilitate customer satisfaction, retention business operations and compliance with specific standards.

An effective communicator with honed people management, relationship management, coordination skills, his relationship with clients in program, OPS, across the globe has been an asset to the team as well as the organization in spearheading both technical & functional problem solutions.

He has worked & lead in multiple programs covering the domain areas of Enovia V6, automobile-based software, in addition to previously working in a Collateral management system as a SME, Cash and security settlements, infrastructure & database upgrade, client reporting, performance stability & as a Functional analyst in multi million Euro Project in preparation for BREXIT. He brings in a sound technological, business understanding, and knowledge of the software development processes.

His strength lies in client engagement, delivery management troubleshooting, gap analysis, system integration for BAU, performance usability, hosting Disaster recovery procedure, business continuity plan, handling OPS relationship

Business Domain

· Product Lifecycle Management (Enovia v6)

· Domain expertise in Collateral Management

· Bank wide centralization of settlement Instruction (BREXIT programme), cash and security settlements

Core Competencies

· Team Leader, Strategic/Tactical Planning

· Issue troubleshooting

· Gap analysis

· Handling Client management, Ops relationship

· Technical analysis

· ITIL practitioner

· Platform & database upgrades

· System integration

· Hosting Disaster recovery procedure & business continuity plan

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