Mohit Kumar
Store Manager
Pilibhit
Summary
SM leading store operations, customer service, and inventory control across fast-paced retail and food service locations. Manages complaints, stock levels, shrinkage, and SOP compliance while driving sales and store standards. Builds team performance through recruiting, training, supervision, and daily motivation.
Overview
1
1
Language
11
11
years of professional experience
Work History
Store Manager
Kin Marche Africa (BNB Group)
09.2024 - 05.2026
- Work with Store team to ensure that the Customer complaints are handled effectively to reduce the number of complaints received eventually.
- Ensure customer needs are met, complaints are resolved and service is quick and efficient.
- Managing stock levels and making key decisions about stock control.
- Ensuring standards for quality, customer service and health and safety are met.
- Managing Inventory Stock and Control shrinkage.
- Managing and motivating a team to increase sales and ensure efficiency
- 16 Sep 2024 to 10 may 2026 as SM with Kin Marche Africa (BNB Group).
Store Manager
Reliance Smart (Reliance Retail PVT LTD)
03.2021 - 08.2024
- Execute Jio Mart Operations of Store smooth and adherence to all SOPs and deliver the best experience for the e-grocery customers & also concerned for service and store standard which will affect and increase our customers and business criteria.
- Work with Store team to ensure that the Customer complaints are handled effectively to reduce the number of complaints received eventually.
- Ensure the profitable P&L and green DASHBORD would be on top priority.
- Ensure customer needs are met, complaints are resolved and service is quick and efficient.
- Managing stock levels and making key decisions about stock control.
- Ensuring standards for quality, customer service and health and safety are met.
- Managing Inventory Stock and Control shrinkage.
- Managing and motivating a team to increase sales and ensure efficiency
- 25 Mar 2021 to 18Aug 2024 as SM with Smart Point (Reliance Retail PVT LTD).
Store Manager
Burger Singh Store (Mr. Tipping Pink PVT LTD)
06.2019 - 03.2021
- Recruiting, training, supervising and apprising of staff.
- Responsible for P & L.
- Managing Inventory Stock and Control shrinkage.
- Managing stock levels and making key decisions about stock control.
- Motivate Team Members for Sales Increase and Store Efficiency.
- Managing Stock and control wastage.
- Maintain Store Standard as Per SOP.
- Managing Inventory Stock and Control shrinkage.
- Managing and motivating a team to increase sales and ensure efficiency
- 12 Jun 2019 to 10 march 2021 as SM with Burger Singh store (Mr. Tipping Pink PVT LTD).
Shift Manager
Chai Point (Mounted Trail food PVT LTD)
01.2017 - 03.2019
- Plans & execute the day to day operation of the store.
- Ensure customer needs are met, complaints are resolved and service is quick and efficient.
- Deal with all issues that arise from staff or customer.
- Report on buying trends and customer needs.
- Recruiting, training, supervising and apprising of staff.
- Ensuring standards for quality, customer service and health and safety are met.
- Managing Inventory Stock and Control shrinkage and wastage.
- 23 Jan 2017 to 19 March 2019 as Shift Manager with Chai Point (Mounted Trail food PVT LTD)
Team Member
CCD
01.2015 - 12.2016
- Customer handling
- Customer service
- Responding to customer complaints and comments.
- 15 Jan 2015 to 27 dec 2016 Team Member with CCD
Education
MBA - Logistics Management
NMIIMS GLOBAL ACCESS SCHOOL
Pune, India 04.2001 -
B.Sc - undefined
DBRAU
01-2016
12th - undefined
UP Board
01-2012
10th - undefined
U.P Board
01-2010
Skills
Store operations management
Inventory control
SOP compliance
Shrinkage control
Customer service
Shift management
Team supervision
Staff training
P&L management
Customer handling
Interests
listing song and watching motivation videos
DECLARATION
I hereby declare that the above-mentioned statements are correct up to my knowledge and belief.
Timeline
Store Manager
Kin Marche Africa (BNB Group)
09.2024 - 05.2026
Store Manager
Reliance Smart (Reliance Retail PVT LTD)
03.2021 - 08.2024
Store Manager
Burger Singh Store (Mr. Tipping Pink PVT LTD)
06.2019 - 03.2021
Shift Manager
Chai Point (Mounted Trail food PVT LTD)
01.2017 - 03.2019
Team Member
CCD
01.2015 - 12.2016
MBA - Logistics Management
NMIIMS GLOBAL ACCESS SCHOOL
04.2001 -
10th - undefined
U.P Board
12th - undefined
UP Board
B.Sc - undefined
DBRAU