Mohit Prasad Sati
Relationship Manager
Dehradun
Summary
Dynamic Relationship Manager with ICICI Bank, adept at building and nurturing client relationships. Excelled in customer service and issue resolution, consistently surpassing performance metrics. Leveraged banking expertise to enhance client engagement and drive product sales, achieving significant growth in customer satisfaction and portfolio management.
Overview
1
1
year of professional experience
2
2
Certifications
2
2
Languages
Work History
Relationship Manager
ICICI Bank
Dehradun, India
06.2023 - 07.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
Post Graduate Diploma - Banking And Finance
Manipal Academy of BFSI
Bengaluru, India 04.2001 -
Bachelor of Commerce - Financial Accounting
HNB Garhwal University
Dehradun, India 04.2001 -
Skills
Relationship building
Customer relationships
Relationship management
Customer service
Client engagement
Service support
Issue resolution
Client acquisition
Customer portfolio management
Banking
Certification
IRDAI (Insurance Regulatory and Development Authority of India)
Timeline
IRDAI (Insurance Regulatory and Development Authority of India)
09-2024
Relationship Manager
ICICI Bank
06.2023 - 07.2024
NISM V A (National Institute of Securities Markets)
03-2023
Post Graduate Diploma - Banking And Finance
Manipal Academy of BFSI
04.2001 -
Bachelor of Commerce - Financial Accounting
HNB Garhwal University
04.2001 -