Mohit Sethi

• Used to manage the Stock of Insecticides & Pesticides, from its entry to the store to the exit, everything came under my team of 4, organizing & counting inventory, its display as per the plan given, billing etc

• I was hired to increase the sales of therapy assigned to me, reporting from field, collection of sales data, making spreadsheets, stockiest & store management, meeting doctors & self executing customer engagement drive were part of it

In this time period, I've completed my masters, up-skilled myself and worked on to enhance the communication skills, Additionally, worked as a freelancer, gaining practical experience, and prepared for government exams, which sharpened my analytical and problem-solving abilities while applying the knowledge I gained so far, This period was focused on personal and professional development, enabling me to build a strong foundation. In 2024, I restarted my career as a Customer Support Executive, leveraging these skills to deliver impactful results.

• In my role as a In-House Zomato's Customer Delight Senior Associate, I effectively took on the responsibilities of a team leader, supporting peers in managing complex customer inquiries and escalations
• I utilized negotiation and persuasion skills to resolve conflicts, and empathy and pacification skills to enhance customer experience meanwhile identifying innovative solutions to improve service delivery
• Additionally, I provided valuable insights to optimize processes, contributing to overall product and service enhancements

• Working for a leading global fintech client in a high-security, compliance-intensive environment requiring strict adherence to privacy and regulatory protocols. Quickly excelled in core metrics including RR, FCR, and TR, achieving top performance scores within a short span.
• Demonstrated rapid learning and adaptability by mastering complex workflows and proactively creating a comprehensive knowledge sheet to streamline customer support processes. Recognized for peer support and process expertise typically seen in much more tenured employees.