Open To Work
Mohit Singh Butola
Work Preference
Summary
Self-motivated Engineer skilled in analyzing problems and developing creative solutions. Delivered exceptional customer service through expertise in remote desktop support and active directory services, while enhancing operational efficiency by training new team members. Focused on leveraging organizational skills and a commitment to continuous learning to drive future opportunities.
Overview
11
11
years of professional experience
Work History
LEAD - Information Technology
Concentrix Technologies India Pvt Ltd
Gurugram
02.2024 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Remote Desktop Support Engineer
PC Solutions Pvt. Ltd.
02.2020 - 02.2024
- Managed incidents by logging, progressing, updating, authorizing, expediting, and resolving within Service Level Agreement parameters to maintain operational efficiency.
- Troubleshoot client issues and escalated tickets if needed or placed a service call if the matter was identified as a hardware concern; followed-up with users to ensure satisfaction with action taken.
- Troubleshoot client issues and escalated tickets if needed or placed a service call if the matter was identified as a hardware concern; followed up with users to ensure satisfaction with action taken.
- Ensured high customer satisfaction through timely issue resolution and effective ticket management across various service teams.
- Installing, configuring and maintaining software applications, web portals and printer devices. Guided end-users on how to use applications.
- Acted as Floor Support under leadership of manager to train and support new team members with their integration into the remote support channel.
- Gained experience with virtual machines, Avaya Softphones, Cisco Jabber, and Mac OS.
- CLIENT: American Express Pvt. Ltd.
Desktop Support Engineer L1
Inspirysis Solution Ltd.
02.2017 - 02.2018
- Provided technical support for desktop environments, data networks, and server management.
- Active Directory and Group Policy administration, hardware configuration, MS Office, applications.
- Follow and support IT business processes including Incident management, change management.
- Basic LAN/WAN connectivity and internet troubleshooting.
- Administration of various supporting applications including Symantec Endpoint Protection.
- Manage the Switches, Routers.
- Tracked and organized inventory of hardware and software to maintain resource availability.
Technician (Graduate Apprentice)
Accel Frontline Ltd.
02.2016 - 02.2017
- Resolved complex technical issues to support business operations.
- Assembling and disassembling the computer, Laptop & Installed and organized cabling for computer systems.
- Performed troubleshooting and maintenance on systems and laptops to enhance performance.
- Installing software and application to user standards.
- Installing software and applications to user standards.
- Remote Management through Team Viewer to solve application related Problems.
Education
Bachelor of Computer Application -
Shri Krishna University
Chhatarpur, MPCentral Board of Secondary Education (CBSE-XII) -
National Institute of Open Schooling
DelhiDiploma in Computer Engineering -
Board of Technical Education
DelhiCentral Board of Secondary Education (CBSE-X) -
Kendriya Vidyalaya
RajasthanSkills
- Active Directory Services
- ServiceNow & Bmc Helix
- Virtualization Management
- Citrix
- Remote Desktop
- Remote Support Tools
- Remote Access Solutions
- SQL Server reporting
- Microsoft Office 365
- Windows
- Mac OS
- Team Viewer
- Windows App
Hobbies and Interests
- Playing Badminton
- Traveling
- Listening Music
Languages
- English, Proficient
- Hindi, Native
Personal Information
- Date of Birth: 07/03/94
- Marital Status: Married
Disclaimer
I hereby declare that the above given information is true to best of my knowledge and can be supported with reliable documents.
Timeline
LEAD - Information Technology
Concentrix Technologies India Pvt Ltd
02.2024 - Current
Remote Desktop Support Engineer
PC Solutions Pvt. Ltd.
02.2020 - 02.2024
Desktop Support Engineer L1
Inspirysis Solution Ltd.
02.2017 - 02.2018
Technician (Graduate Apprentice)
Accel Frontline Ltd.
02.2016 - 02.2017
Bachelor of Computer Application -
Shri Krishna University
Central Board of Secondary Education (CBSE-XII) -
National Institute of Open Schooling
Diploma in Computer Engineering -
Board of Technical Education
Central Board of Secondary Education (CBSE-X) -
Kendriya Vidyalaya