Mohit Sushil Rohera

Tata Motors, Pune - March 2022 to Present

Projects, Rollouts & Support

• Worked on end-to-end Order-to-Cash (O2C) cycle, including collective shipment and individual shipment processes.
• Managed equipment creation and assignment in delivery in O2C till dispatch status.
• Involved in the creation of several new plants and virtual plants to meet business requirements.
• Managed e xport processes, including letter of credit creation and assignment to sales orders.
• Configured material determination, listing, and exclusion based on business requirements.
• Created user exits at sales order and delivery levels for various scenarios in collaboration with technical teams.
• Implemented and customized the SAP Warranty Module (LO-WTY) , and managed IC/OC claim versions and enhanced claim functionality to improve efficiency and accuracy.
• Created and configured service and AMC contracts (VA42) document types.
• Developing and executing WTY claim cycle, AMC service contract, sales order creation where data migration strategies where developed for seamless integration of legacy systems with SAP.
• Developed and executed RFC for WTY claim cycle, AMC service contracts, and sales order creation. Developed data migration strategies for seamless integration of legacy systems with SAP.
• Hands on in debugging and analyzed custom errors, providing resolutions to ensure smooth operations.
• Carried out automation testing and created multiple sales order in bulk vie UFT software . Made changes in the UFT software code and mapped the data with local file.
• Created detailed documentation for system configurations, customizations, and user manuals, including functional specification documents and test plans.
• Maintaining all the documents in digital vault for smooth transactions during audits.
• Participated in user acceptance testing (UAT) and resolved issues to ensure smooth go-live.

Oasis Group, Haryana - July 2021 to Feb 2022

Implementation & Rollout

Environment - S4 HANA

• Developed functional design for order to cash (OTC) cycle
• Pricing-Created access sequences, condition types and pricing procedures for the handling of Taxes and Freight charges
• Creation of various Sales documents type such as Order type and Billing types .
• Developed and executed Test Scripts , recorded Test results and maintained errors and bug tracking
• Configured Blocking/Unblocking of Sales types for specific divisions.
• Proactively identify and propose business process and/or system enhancements
• Worked on custom module development for Gate Process & Weigh Bridge and captured all the scenarios.
• Maintenance of Batch Management
• Organized workshops to collect business requirements
• Map client business requirements, processes and objectives; develops necessary product modifications to satisfy client's needs.
• Imparted extensive training to the End Users
• Documents -Functional designs, test cases and results.
• Created User Manuals of various scenarios for the ease of users.
• Worked with GST provider third party to configure E Invoice and E Way Bill
• Suggested solutions to business to capture the good of movements and reduce the thievery and financial loss
• Material Master upload through BDC Bapi tool
• Implementation project was carried out for two company codes and for the rest of the four company codes rollout was carried out. During rollout the changes were made as per the company requirements.
• Traveled to client locations to implement SAP solutions and offered post-installation support services.
• Collaborated closely with upper management to drive strategy through development and implementation of new processes.

Jain Irrigation, Maharashtra - Jan 2020 to June 2021

Rollout & AMS

Environment - ECC 6.0

• Assigned Sales Org, Distribution Channe l to the new plant
• Shipping point was managed and assigned to the new plant
• Testing was done for all the business scenarios for the new plant
• Enhancement feature of new number range for plant was carried out.
• Ticket handling using Cherwell tool
• Execution of consignment process
• Updated and extended customer master and determined shipping point.

Burberry, April 2019 to December 2019

AMS

Environment - ECC 6.0

• Requirement Gathering , Preparing Test cases.
• Worked on Scenario specific testing - Free Goods, Consignment
• Preparation of Master Data .
• Preparation of Unit Test scripts
• Perform Regression Testing .
• Hands on experience on different tools involved in testing.
• Direct Client Interaction for clarification of business requirements.
• Monitoring of the incidents
• Worked on change request and service request.
• Handling tickets and providing solution to user within the given SLA.
• Interacting with end users to resolve the issues and ensuring successful closure of tickets.

• Used ERP to keep track of customer's financials .
• Handled over 50 weekly home sales , working with buyers, sellers and banks to facilitate smooth sales transactions and satisfied customers.
• Handled 80 calls per day to address customer inquiries and concerns and resolved conflicts and negotiated mutually beneficial agreements between parties.
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Monitored customer buying trends , market conditions and competitor actions to adjust strategies and achieve sales goals.
• Reviewed and analyzed operational records and reports to project sales and determine profitability.
• Trained new associates in successful sales and performance strategies.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Updated, maintained, and broadened the client base by 15%
• Communicate with customers to resolve complaints or ensure satisfaction
• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Led team of 10 members while providing exceptional customer service.
• Worked with Assistant Manager for events near by the work place to increase the number of walk-ins.