Mohit Singh Thakur
AVP IT
Mumbai & Pune
Summary
Strategic Technology Leader with extensive experience in managing IT operations, data center operations, cloud infrastructure, and large-scale data center migrations. Recognized for driving operational excellence and delivering resilient, scalable technology solutions across global enterprise environments. Expert in leading complex IT initiatives that span infrastructure, cybersecurity, and business continuity. Demonstrated success in aligning IT strategy with business goals, overseeing seamless data center transitions, and optimizing cloud environments for performance, cost, and security. Skilled in ensuring 24/7 operational stability and service delivery through robust monitoring, automation, and process improvement. Proficient in resource management within global IT, Cybersecurity, and Financial/Resource Management organizations. Adept at building coalitions, leading high-performance teams, and implementing best practices that consistently exceed expectations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
AVP- IT & Cloud Infra
Sony Picture Networks India
07.2021 - Current
- Directed strategic initiatives in the Digital Transformation Office (DTO), overseeing critical projects like SAP and AD migrations.
- Led the migration of servers from on-premises to AWS cloud, enhancing scalability and reducing costs by 20%.
- Implemented Datacenter transformation, improving infrastructure reliability by 30%.
- Streamlined processes for User Access Management, VPN (Zscaler & ZPA), and Privileged Identity Management (PIM - CyberArk), increasing security posture.
- Led comprehensive Infrastructure and Technology projects, including the seamless migration of servers from on-premises to AWS cloud, implementation of Datacenter transformation, and orchestration of digital transformation initiatives.
- Implemented significant process enhancements following internal assessments for Infrastructure projects, encompassing User Access Management (UAM), Service Now, VPN, Monitoring Tools, and Privileged Identity Management.
- Conducted in-depth analyses of business requirements and presented infrastructure solutions tailored to organizational needs.
- Collaborate with Business Continuity management to ensure that disaster recovery (DR) and business continuity plans drive DR strategy and procedures.
- Establish and maintain comprehensive plans for executing all DR procedures, understanding their interdependencies.
- Work with IT technical staff to ensure disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational lifecycle.
- Drove critical decision-making processes for business-critical Infrastructure and Technology projects, including the strategic migration of servers from on-premises to AWS cloud.
- Designed robust Business Continuity Plans (BCP) for applications hosted on Cloud and Data Center Infrastructure, incorporating industry best practices to ensure zero downtime.
- Oversee IT helpdesk & support operations including end user IT and network support and work towards reducing the turnaround time leading to higher customer satisfaction.
- Invite quotes from vendors for the organization’s IT infrastructure and security related requirements; evaluate the offerings and finalize the most suitable vendor.
- Review contract agreements with vendors in coordination with Legal, Legal Commercial and Finance team to ensure favorable deal for the organization.
- Track vendor performance and escalate in case of any issues.
- Monitor the payments made to vendors and ensure timely payment of dues.
Service Delivery Manager/People Manager
INDMAX IT Services PVT LTD
05.2014 - Current
- Translating customer requirements into working instructions for Delivery; creating Procedure and Agreement Documents.
- Developed project plans with forecasts, level of effort estimates and resource assignments, created risk mitigation plans while adhering to agile management methodologies.
- Mitigating and solving escalations with urgency and determination.
- Providing detailed reports as per an agreed schedule (or on request), including management and account performance reports.
- Managing the transition phase of transferring the functional, technical and procedural knowledge to our maintenance and support organization.
- Ensuring that quality services are delivered about the agreed SLA.
- Service Delivery - Manage day to day delivery of services to clients during US business hours.
Infrastructure Service Manager
Hansen Technologies
09.2020 - 07.2021
- Lead and navigated complex IT projects, harmonizing cross-functional teams to elevate business productivity and operational efficiency.
- Aligned technological solutions and technical support services with precise business objectives, ensuring a seamless integration across all operational dimensions.
- Leveraged advanced communication, analytical, and problem-solving skills to methodically organize and manage information systems projects, consistently maximizing the return on IT investments.
- Directed and managed a globally dispersed team, overseeing the meticulous delivery of technology projects within designated domains and geographies, adhering rigorously to timelines and budget constraints.
- Maintained unwavering end-to-end accountability for customer satisfaction and overall delivery excellence within the realm of IT services, ensuring meticulous alignment with geographic responsibilities.
- Collaborated closely with cross-functional teams to ascertain and plan requisite activities for the successful delivery of projects, fostering a proactive and results-driven working environment.
- Prioritized and championed customer satisfaction and overall excellence, proactively identifying opportunities and swiftly mitigating issues to guarantee optimal project outcomes.
- Exemplified seamless leadership and collaboration practices, instrumental in team building and scaling efforts to meet and exceed organizational objectives.
Senior Manager IT Operations
Cybage Softwares
09.2016 - 09.2020
- Orchestrated the performance of a multifaceted team, overseeing System Administrators, Network Administrators, Application Support Engineers, and Technical Coordinators to ensure the delivery of exceptional customer support while meeting or exceeding service levels and customer expectations.
- Delivered high-caliber service to end-user customers, serving as the primary point of contact for escalated issues to ensure a prompt and targeted response from support teams.
- Actively contributed to strategic planning discussions, providing valuable insights into process improvements, and optimizing customer service delivery.
- Collaborated with regional and corporate management on matters spanning functional areas, customers, and the company.
- Tracked, monitored, and reported on departmental operations, taking a hands-on approach to critical customer accounts, and devising strategic paths to issue resolution.
Senior IT Operations Analyst
Computer Associates India Private Limited
04.2012 - 05.2014
- Understanding Incident/fault on a basic level in order to use the appropriate competences and prioritizing the issue.
- Maintains a general overview of the incident (keeping the focus on the restoration via a workaround)
- Good Understanding the functionality of multiple areas (Intel, Core Network, NAS, Unix)
- Good Basic understanding of various infrastructure technologies (Intel/Unix, Servers, Middleware, Storage Email and Messaging Services, Networking, etc).
- Hands on experience and good knowledge of various Monitoring Tools, such as Spectrum, IBM QRadar, NetQ0s, BMC Remedy, CA Unicenter NSM, Big brother, IBM TIVOLI, CA Autosys etc.
Lead Operations
IBM India
10.2005 - 04.2012
- Managed NOC Operations Team of 15 members as Team lead for more than 3 years.
- Managing the entire incident management process for Operations Center.
- Responsible for maintaining focus, discipline and adherence to Standard Operating Procedures for the customer.
- Responsible for improving the team and facilitating the communication among the members of team.
Education
Digital Transformation Course -
IIM Indore
01.2024
MBA - undefined
EILLM University
01.2010
BCA - undefined
CCS University
01.2005
Skills
- Strategy & Vision Management
- Business Process Reengineering
- ITIL & ITSM Process Improvement
- Service Delivery
- Cloud & IT Infra Operations
- Program & Project Management
- Leadership & Team Management
Certification
ITIL V3, PMP, CCNA, AWS
Experience level
19+ years
Visa Status
US B1 valid till September 2024
Current Employer
Sony Picture Network India Pvt Ltd
Previous Employer
Hansen technologies, Cybage Softwares, INDMAX IT Services PVT LTD, CA (India) Technologies Pvt Ltd and IBM India
Timeline
AVP- IT & Cloud Infra
Sony Picture Networks India
07.2021 - Current
Infrastructure Service Manager
Hansen Technologies
09.2020 - 07.2021
Senior Manager IT Operations
Cybage Softwares
09.2016 - 09.2020
Service Delivery Manager/People Manager
INDMAX IT Services PVT LTD
05.2014 - Current
Senior IT Operations Analyst
Computer Associates India Private Limited
04.2012 - 05.2014
Lead Operations
IBM India
10.2005 - 04.2012
MBA - undefined
EILLM University
BCA - undefined
CCS University
Digital Transformation Course -
IIM Indore
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